Break/Fix - Huntsville in Huntsville, AL at APEX Systems

Date Posted: 8/13/2019

Job Snapshot

Job Description

Job #:  998522


Apex Systems, the nation’s second largest IT staffing firm, has an immediate opportunity for a Desktop Support Technician to support one of our top clients in Huntsville, AL! Please find the details below.
 
If interested please email your word resume to Diana McDermott at dmcdermott@apexsystems.com
 
Desktop Support Technician Overview
Start Date: ASAP
Contract Length: 2 years with the possibility to extend or convert perm (This assignment is anticipated to last 24 months; however, Apex Systems cannot guarantee the length of this assignment.)
Shift: Monday – Friday; 7 AM – 4 PM
Pay: $15/hr+ - negotiable based on experience
 
Principal Duties and Responsibilities:
  • Tech will be supporting device moves from 1 location to another, connection of devices and testing.
  • During down time tech may be supporting break/fix and IRMACD activities.
  • Provided Desktop HW & SW, networking and VTC technical support
  • Perform IT service delivery (IMAC, Break Fix, Desk side Support) according to Managed Client policy and Procedure Guide
  • Coordinates and Client End User on expectations and availability to conduct Managed Client Services
  • Performs trouble shooting, parts replacement, system upgrades and basic deployments & repair on Client Assets in campus/remote locations
  • Identifies potential issues that could adversely impact End User experience and follows through on action steps
  • Strives to meet all Client SLAs & Customer Satisfaction Goals
  • Escalate to Desktop Support Site Lead on issues that impact a Client End User and/or entire operation at a given site
  • When required-provides onsite shadowing to Program Field Service Team
  • Serves as an entry point to develop technical and customer skills to grow into broader and more challenging field services roles
  • Basic installation and maintenance to technical products
  • Follows predefines procedures and tasks in everyday activities

 
Required Skills and Competencies:
  • Minimum 1-3 year experience in servicing/deploy computer equipment
  • Active CompTIA Certification or ability to obtain within 90 days
  • Must have a proven customer service background
  • Must have experience in a corporate environment
  • Individual will be knowledgeable of Windows operation system environment
  • Able to comprehend and follow verbal and written technical instructions and scripts
  • Physically able to lift and move Enterprise and Client technology hardware in our customer environments
  • Excellent verbal and written communication skills with emphasis in customer service, including experience handling difficult customer and conflict resolution

 
 

•Please note that as a contract employee of Apex Systems, you’d be eligible for health, dental, vision, and life insurance; direct deposit, weekly pay, and our referral program

 
Is this opportunity not exactly what you are looking for? No problem! We have offices and opportunities across the country—visit our Talent Network to see what else is out there: https://itcareers.apexsystems.com/join
 
 
 
 
 
 
 
 
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178-6178.