Break/Fix - Stennis 2nd and 3rd Shift in John C. Stennis Space Center, MS at APEX Systems

Date Posted: 1/13/2020

Job Snapshot

Job Description

Job #:  1033253

Apex Systems, the nation’s second largest IT staffing firm, has an immediate opportunity for a Desktop Support Technician to support one of our top clients in Stennis , MS!  Please find the details below.
If interested please email Diana McDermott at for consideration with your most up to date resume and phone number. 
Desktop Support Technician Overview
Start Date: ASAP
Contract Length: 2 years with the possibility to convert as a permanent employee  (This assignment is anticipated to last 24 months; however, Apex Systems cannot guarantee the length of this assignment.)
Shift: 2nd shift, Sunday-Thursday and/or Tuesday-Saturday 
Industry: Aerospace
Pay: Negotiable based on experience 
Principal Duties and Responsibilities:
  • Provided Desktop HW & SW, networking and VTC technical support
  • Perform IT service delivery (IMAC, Break Fix, Desk side Support) according to Managed Client policy and Procedure Guide
  • Coordinates and Client End User on expectations and availability to conduct Managed Client Services
  • Performs trouble shooting, parts replacement, system upgrades and basic deployments & repair on Client Assets in campus/remote locations
  • Identifies potential issues that could adversely impact End User experience and follows through on action steps
  • Strives to meet all Client SLAs & Customer Satisfaction Goals
  • Escalate to Desktop Support Site Lead on issues that impact a Client End User and/or entire operation at a given site
  • When required-provides onsite shadowing to Program Field Service Team
  • Serves as an entry point to develop technical and customer skills to grow into broader and more challenging field services roles
  • Basic installation and maintenance to technical products
  • Follows predefined procedures and tasks in everyday activities

Required Skills and Competencies:
  • Minimum 1-3 year experience in servicing/deploy computer equipment
  • Must have a proven customer service background
  • Must have experience in a corporate environment
  • Individual will be knowledgeable of Windows operation system environment
  • Able to comprehend and follow verbal and written technical instructions and scripts
  • Physically able to lift and move Enterprise and Client technology hardware in our customer environments
  • Excellent verbal and written communication skills with emphasis in customer service, including experience handling difficult customer and conflict resolution


•Please note that as a contract employee of Apex Systems, you’d be eligible for health, dental, vision, and life insurance; direct deposit, weekly pay, and our referral program

Is this opportunity not exactly what you are looking for? No problem! We have offices and opportunities across the country—visit our Talent Network to see what else is out there:
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178.