CA - Jr. Technical Support in Laguna Niguel, CA at APEX Systems

Date Posted: 11/8/2019

Job Snapshot

Job Description

Job #:  966157
Apex Systems has an immediate opening for a Junior Technical Support Specialist in the Laguna Beach, CA area. If you are interested in this position, please reach out to Abigail at (804) 545-7794 or aloftis@apexsystems.com. 
Position Title: Jr Technical Support 
Location: Laguna Beach, CA
Contract Length: 6 month Contract to Hire
Job Summary:
The Technical Support Specialist candidate will provide user support at remote locations on assigned open tickets and work in collaboration with the Service Desk. The Field Engineer is responsible for resolving customer affecting technical issues in a timely fashion in order to maintain customer satisfactions. The Technical Support Specialist installs, troubleshoots and maintains an extensive variety of products and equipment. They will have the ability to make replacement cables from raw cable and RJ-45 connectors. Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed. Determines and recommends which products or services best fit the customers’ needs.
 
Position Responsibilities:
  • Provide on-site support for deployment and security remediation functions
  • Gather analyze, and report end-user support trends
  • Analysis, testing and modification of computer hardware systems and software based on consultations with users and system design specifications
  • Updating registry values, installing/configuring/updating computer operating systems
  • Utilizing remote management to diagnose/modify update computer programs/software and computer systems
  • Provide desktop, application and network application incident resolution
  • Manage user installation and relocations requests
  • Asset Inventory Support
    • Conduct physical inventory of assets
    • Conduct scheduled and random electronic inventories
    • Assist in receiving and receipting property
    • Transfer of property to other organizations
    • Process computer equipment for excess and disposition
  • Disposal Preparation Support
    • Ensure disposal policies and procedures are employed
    • Ensure every device is wiped/degaussed prior to site removal
  • Encryption Services
    • Administer and manage encryption tools application server
    • Ensure laptops are properly encrypted
    • Encrypt laptops discovered without encryption
    • Provide password recovery for encrypted device
  • Video Conferencing and Audio/Video O&M
    • Troubleshoot system problems and repairs
    • Work with support staff for remote troubleshooting and repairs
    • Assist in setting up presentation devices and Video Conference units
    • Set up, ensure functionality, be available during events and shut down video conferences
  • Local On-Site Cabling
    • Restart wiring closet cabling electronics including switches or other network devices
    • Replace defective cabling electronics and simple replacement of defective cabling electronics and components such as switch blades
    • Overseas Site Support (Depends on Position)
  • Wireless Services
    • Assist users with mobile communication devices (mobile phones, broadband cards, Blackberrys, and laptops) with incident support tickets
    • Provide Tier 2 support in the field which includes hardware troubleshooting and OS re- install, Blackberry Exchange Server connection verification and equipment swapping support
  • Service Center Services
    • Ensure IT services are rendered/tested for telework users using VPN and CITRIX Server
    • Provide remote support services for telework/home users
    • Support pre/post application releases
      • Account Management Services
      • Hardware Incident Resolution
    • Identify and resolve hardware incidents and service requests of a consumable part

Qualifications:
  • Candidates must be US Citizen and able to obtain and maintain a DHS EOD Public Trust per condition of employment
  • High School Diploma or equivalent
  • Minimum 1 year experience troubleshooting software and hardware in a customer service roles
  • High degree of technical proficiency
  • Excellent problem solving skills and analytical abilities

 
 
 
 
 
 
 
 
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178-6178.