Call Center Professional in Durham, NC at APEX Systems

Date Posted: 8/13/2019

Job Snapshot

  • Employee Type:
  • Location:
    Durham, NC
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Job #:  998612

Our client is looking for Call Center Professionals in Durham, NC! If interested, please send your resume to Katherine Queen at
Apex Systems is looking for Call Center Professionals!
As a Call Center Professional in our client's call center, you'll be a driving force for keeping high-level customers satisfied. Your attention to detail and organizational abilities will help you achieve successful one-call resolutions with our client's most valuable external assets - its clients.
You delight in effective problem resolution. You're highly self-motivated and extremely organized. You put your excellent people skills to good use. You have 3-5 years of experience in an customer service role, preferably a call center. 
The ideal candidate will possess:
  • A passion for customer service
  • Initiative, knowledge, drive and a high attention to detail 
  • A drive for more challenging work.
  • A desire for an interesting work environment.
  • The opportunity to use your skills to make a real difference.
  • Ability to gain valuable experience with one of the most reputable organizations in the market
  • Bachelor’s degree with 1 year experience in a customer service solutions oriented environment
  • If no degree, high school graduate or GED and 3 years’ experience in customer service solutions oriented environment
  • Proficiency operating in a Windows and Microsoft Office environment required, with emphasis in Word and Excel
  • Strong relationship building and presentation skills to successfully represent the organization to customers in person at varied events
  • Strong willingness to learn and apply new information continuously in the work environment
  • Excellent analytical skills to handle more complex and ambiguous customer issues
  • Ability to navigate a computerized CRM and other relevant applications while interacting with customers on the phone
  • Strong verbal and written communication skills
  • Ability to work in a high-pressure environment and deal effectively with customers by providing caring responses and diffusing escalated situations
  • Commitment to superior quality customer service
  • Ability to adapt quickly to change

EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178-6178.