Community Manager in Redmond, WA at APEX Systems

Date Posted: 11/13/2019

Job Snapshot

  • Employee Type:
    Contractor
  • Location:
    Redmond, WA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    11/13/2019

Job Description

Job #:  1026619



Community Manager 


 
Are you looking for an opportunity that leverages your enthusiasm for gaming and communities? Have you always dreamed about joining a world-class gaming studio?  Do you have an intense desire to help foster a community that customers love to engage with? 
Then Apex Systems would love to connect with you! 
We are looking for an enthusiastic, customer obsessed Community Manager to manage and engage with our community on our Forums and Discord for our games in the franchise.
 
You will have the chance to apply your creativity, communication and organization skills to manage and interact with our community as well as create and run a variety of Community Engagement activities, for example community contests. You will work with other Community team members to create an engaging, consistent experience for our fans across the Franchise.
 
The ideal candidate for this role is a highly organized, driven, and passionate community manager who loves videogame culture and can thrive in a constantly changing work environment.
 

Responsibilities: 

  • Manage our communities on our Forums and on Discord
  • Plan, manage and coordinate all community engagement initiatives
  • Use data insights to develop and evolve community activities and tactics to support key objectives
  • Add and maintain bots on Discord
  • Ensure consistency in franchise tone of voice and personality across all community platforms
  • Help foster a safe community environment supporting content moderation efforts
  • Copy writing for various community-focused platforms forums, etc.
  • Work closely with Community Team, Marketing and other stakeholders to ensure alignment on communication and engagement goals across products and platforms
  • Create and maintain documentation regarding community engagement activities and guidelines as necessary 
  • Create reports, including on community sentiment

 
 

Key Competencies: 

  • In-depth knowledge of community platforms, especially forums and Discord
  • Configuration and maintenance of 3rd party Discord bots
    • Experience creating bots for discord is a plus
  • Passion and skill in creating and executing creative community engagements (e.g. contests etc.)
  • Independently prioritize tasks to meet goals 
  • Awareness and understanding of gaming culture 
  • Experience with gaming communities
  • Experience with community broadening and diversity initiatives is a plus
  • Ability to work across internal teams and stakeholders as appropriate 
  • Conflict resolution- and de-escalation experience

 

Requirements: 

  • 4+ years of professional experience as community manager
  • Must be familiar with car and game cultures
  • Experience with Discord, Forums and Discord bots
  • Ability to work independently in a multi-discipline environment 
  • Excellent written and interpersonal communication skills 

 
As the Studio grows, your work here will help them expand into new territory, reaching more customers, and reaching them in ways not yet previously explored. We will highlight your unique strengths and will provide you with the right opportunities that best leverage your areas of passion.  We value the perspective and experience you bring and promote an autonomous workstyle.  This Studio offers a unique work environment that is innovative and electric, and at the same time, open and accepting. 
 
 
 
 
 
 
 
 
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178.