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Desktop Support Specialist in Beverly, MA at APEX Systems

Date Posted: 5/15/2019

Job Snapshot

Job Description

Job #:  969759


Desktop Support Opening in Beverly, MA!
Apex Systems combines with parent company On Assignment to make it the 2nd largest IT staffing agency in the country.
Apex has an opportunity for a Desktop Support role in  Beverly, MA. This is a 6+ month contract position and the pay rate is flexible depending on experience. Here are the details: 
For applicants who are interested in this Desktop Support opportunity; please send a Word resume to Alexa Whalen, Technical Recruiter, at awhalen@apexsystems.com.
Position: Desktop Support
Apex Job ID: 969759 
Location: Beverly, MA
Rate: Negotiable bases on experience 
Duration: 6+ months 
Duties will include, but will not be limited to, the following
  • Provides second level support for all workstation problems within established timeframes.  Analyzes and resolves user problems and concerns associated with workstation hardware and/or software, conferring with other Information Technology teams and/or the management on difficult or complex problems that cannot be resolved within established service levels.         
  • Configures, installs, modifies, and relocates desktop devices coordinating with other technical support teams to ensure user satisfaction and device operability.  The scope of work can be a single device or a large-scale project involving a large number of devices.
  • Provides workstation technical support to the Information Technology organization regarding all desktop hardware and software including assisting with 3rd party vendor application installations.
  • Researches and recommends technology solutions both individually and as a team member.
  • Assists users with backup and recovery procedures to ensure full system recovery.
  • Completes all necessary documentation including creating and updating inventory records, hardware problem records, user documentation, licensing data, and status reports according to department standards and procedures.
  • Coordinates, schedules, and reports on daily activities and specific desktop implementation/upgrade activities 
  • Maintains work hours flexibility to support the End User Device team 24/7 schedule.
  • Upholds corporate policy guidelines and recommends new and improved guidelines to ensure compatibility and to improve service to user community.
  • Maintains technical expertise in desktop support technology.
  • Maintains a positive working relationship with all Clinic departments to optimize working relationships and communication.     
  • Identifies and initiates resolutions to problems and concerns associated with office and workgroup automation to the user's satisfaction.
  • Carries a pager and participates in off-hours on-call schedule. May be asked to work weekends and holidays to provide technical support to the institution.
  • Monitors the performance levels of all end-user devices and peripherals and advises management on technical issues and trends.
  • Consults with management on specific matters requiring clarification, interpretation, or exception to standard policies and procedures as well as identifying trends in desktop support requirements.
  •  Perform other duties as required/assigned.

Experience/skills: 
  • Proven knowledge of operating systems, applications, hardware and systems integration.
  • Proven support and Level II troubleshooting skills.
  • Proven customer service, interpersonal and verbal and written communication skills. 
  • Proven ability to balance multiple assignments on a daily basis and direct the work of a diversified staff.
  • Proven time management skills. 
  • Proven ability to maintain professional demeanor under stress. 
  • Proven ability to lead teams and operate effectively in a team environment. 
  • Proven ability to apply quality control techniques and processes to daily activities. 

 
 
 
 
 
 
 
 
EEO Employer
Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178-6178.