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Desktop Support- Sterling Heights, MI in Sterling Heights, MI at APEX Systems

Date Posted: 3/14/2019

Job Snapshot

Job Description

Job #:  950435

Apex Systems, 2nd largest staffing firm, has an immediate opening for a Desktop Support Specialist in Sterling Heights, MI for one of our top clients!

If interested, please respond with your most updated word resume and best method of contact to Mark at mjaworski@apexsystems.com

Desktop Support Specialist

Sterling Heights, MI 48310 
Job Description: 

  • Provides on-site field support to customers.
  • Performs basic installations, repairs, upgrades and maintenance on hardware and equipment.
  • Assists in the analysis of technical products, systems, and/or software for engineering support.
  • Windows 10 roll out experience  

Duties:

  • Provides on-site field support to customers including installation, and servicing and repairing of systems and equipment. 
  • Answers customer questions and resolves issues. Refers other issues/questions to appropriate personnel/service area/manager for follow up, testing and troubleshooting. 
  • Assists in instructing customers in the operation and maintenance of systems/equipment. 
  • Acts as a liaison with customers on administrative and technical matters for assigned projects. 
  • Performs analyses and prepares reports on system problem trends and issues. 
  • Assists in applying engineering principles and practices as they relate to system design, process flow and/or discrete modeling. 
  • Interacts with the client's engineers, as necessary, to gather information, design changes, requirements, etc. to compile information for the overall solution design. 
  • Assists in translating the engineering design into software design and development of test plans to verify logic of new or modified technical programs. 
  • Performs testing of the final product and works with the client's engineers to assure that the product performs as planned. 
  • Assists in the design of basic technical programs for projects or enhancements to existing programs.

 

 

 

 

 

 

 

 

EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178