Desktop Support in Baltimore, MD at APEX Systems

Date Posted: 1/14/2020

Job Snapshot

Job Description

Job #:  1039189


Apex Systems has immediate openings for multiple Desktop Support positions with a large healthcare provider in Baltimore!
Experience with Active Directory, SCCM, Citrix, Casper, etc. is needed. Looking to interview and hire ASAP.
If interested, please respond as soon as possible or send an updated resume to Caitlin at cnoffsinger@apexsystems.com!
 
Job Description
Location: Baltimore, MD 21205
Hours: shifts between 7am - 7pm, Monday - Friday; full time
Duration: anticipated 3 month contract, potential to extend/convert

The primary role of the Client Specialist is to support computer hardware and various software installations, incident resolution, and upgrades according to client standards and guidelines. Utilizes the Helpdesk ticketing system to track work time and document efforts on all tickets in the queue. Manage and maintain individual work queue as well as contribute to overall management of group queue, communicate via e-mail and voicemail messages in a timely manner.

Job Responsibilities:
Evaluate customer needs in the computing device environment (e.g. desktop, mobile devices, etc.) by meeting with the customer to gather information on business problems
Install software utilities for computing device management such as printer setup utilities, font downloading utilities and batch files and for automated installation of software on computing devices by using established toolsets.
Deliver, move, and physically install all computing devices and related software including peripherals, operating systems, standard software and vendor software according to documented procedures.
With assistance from LAN Administrators, restore files using established procedures to ensure recovery in the event of file failure.

Requirements:
  • High school diploma or GED
  • Two years related experience or equivalent education.
  • College degree a plus.

 
 
 
 
 
 
 
 
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178.