Endpoint Engineer I in Palo Alto, CA at APEX Systems

Date Posted: 1/12/2018

Job Snapshot

  • Employee Type:
  • Location:
    Palo Alto, CA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Job #:  813421

Position: Junior Deployment Technician

Location: Palo Alto, CA

Contract Length: 6-18 months


Principal Duties and Responsibilities:

* Support the asset management lifecycle of corporate hardware throughout the organization. * Performs inventory control such as monthly and quarterly counts and quality audits to validate data integrity and resolve discrepancies. * Conducting deployment services, which encompass desk side support, desk set-up, phone provisioning, and quick fix management. * Restocking all computer accessory vending machines and other deployment cabinets around campus. * Unloading and delivering shipment to Deployment. * Deliver IT hardware to end user desks as required. * Assist with New Hire desktop setups and deployment for both local campus and remote users. * Image new and used systems (laptop and desktop) per requests. * Identify and implement improvements to existing lifecycle management process. * Provide on-going operational support including operating systems releases, upgrades, service pack installations, bug fixes, security updates, and any system change activities. * Serve as Tier 1 support to the Endpoint Services to resolve desktop system issues as reported by the end-users. * Ensure adequate customer follow up communications and timely issue status updates to customer and IT management. * Update the asset database in a timely manner to ensure data integrity. * Network with cross-functional teams to leverage best practices. * Knowledge of network implementation and maintenance, in coordination with Corporate IT (e.g. routers, switches, wireless). * Ensures cleanliness of all on-site deployment and storage areas.

Work Experience Requirements:

* Minimum of 1+ years with experience working in warehouse or logistics (receiving, asset life cycle management) logistics certifications or education in lieu of experience. * IT experience. Minimum 1 years experiences supporting Microsoft systems (Win 7 - Win 10), and Mac OS X. * Some knowledge of computer hardware, software installation preferred. * Must have experience with following departmental policies and procedures. * Must have some knowledge of typical desktop applications, (i.e., MS Office, virus scan etc.). * Must have some knowledge of desktop architecture build methodologies. * Must understand other IT disciplines, (i.e., Telecom, Networking, Messaging, Server operations, etc.) * Proven Customer Service skills. * Excellent written and oral communication. 









EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or 844-463-6178.