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Front Office Representative in Charlottesville, VA at APEX Systems

Date Posted: 2/11/2019

Job Snapshot

Job Description

Job #:  927893

Contract to hire role
Night shift - Monday - Thursday
Will train on day shift for 3 weeks and then move to night shift exclusively

Send resumes to cmccollum@apexsystems.com. Candidates must complete a typing test and written assessment prior to interviewing.
 

The Contact Center is often the first point of contact that our global candidates and members interact with when interfacing with the organization. It requires independent thinking, good judgment and decision making, consistent delivery of premium customer service, organizational skills, and a strong commitment to teamwork.  Enhancing relationships with our existing and potential clients, by using critical thinking and questioning skills to determine their needs is required. 

This temporary Client Services Representative position is responsible for contributing to and supporting the management of specialized client transactions in a responsive manner over written forms of communication, resulting in a high degree of client satisfaction. This position is responsible for addressing client issues, including but not limited to, password reset / login help, registration confirmation, payment receipt and invoice requests, pricing, registration deadlines and basic requirements. Accountability to self and partnering with peers are key assets for this position. Agility is a must. The position will be headquartered in Charlottesville, VA.

 

Essential Job Functions:

  • Respond to incoming written requests accurately, thoroughly and within 1 business day. Duties include:
    • Respond to requests regarding password reset / login help, registration confirmation, payment receipt and invoice requests, pricing, registration deadlines and basic requirements.
    • Act as a brand ambassador in all client interactions by delivering approachable, insightful and premium customer service
    • Actively strive for first contact resolution for each client
    • Recognize cultural sensitivities and respond to each interaction with awareness of global diversity
    • Record transactions and notes on customer records, and document client communications in Siebel to provide knowledge cross-departmentally to enhance the customer experience

QUALIFICATIONS

EDUCATION / EXPERIENCE

  • Bachelor’s degree or an equivalent combination of education and customer service experience
  • Two years of professional work experience or equivalent internship 
  • Excellent communication skills
  • Demonstrate agility across competing priorities and changing expectations
  • Strong attention to detail and the ability to work independently and as part of a dynamic team
  • Excellent consulting, problem solving, and analytical skills
  • Global cultural orientation and excellent interpersonal skills
  • Ability to think critically and willingness to ask questions 
  • Very high level of organizational and time management skills
  • Fluency in English required, knowledge of additional languages would be useful.
  • Must demonstrate good judgment and mature business skills
  • Ability to use standard office software such as Word, PowerPoint, Outlook

 

 

 

 

 

 

 

 

EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178