Help Desk Specialist in Florence, SC at APEX Systems

Date Posted: 2/14/2020

Job Snapshot

Job Description

Job #:  1039100

Apex Systems, America’s second largest technical staffing firm, has an opportunity for a 
Help Desk Specialist
in beautiful Florence, SC.

If interested in this, or any opportunities in the DoD space, please send a resume and best contact information to Sarah Zschunke, Technical Recruiter, via
Location: Florence, South Carolina
Terms: Long-term Contract-to-Hire
Does this sound like you?
  • Service superhero. Leaps tall client questions in a single bound and uses laser vision to focus in on key priorities.
  • Passionate advocate. Strengthens relationships and builds advocacy while delivering measureable results.
  • People Person. A relationship builder with the ability to connect and who values friendship, fun, and laughter.
  • Trusted Advisor. Lives integrity and delivers on promises… every time.

What You’ll Do:
  • Provide expert support and respond to inquiries regarding ADP products via phone and email
  • Use your strong interpersonal skills and product knowledge to communicate with customers, resolve issues, and assist on the use of ADP products and systems
  • Follow up and follow through throughout new projects, requests, and cases
  • Ask relevant questions to define the root cause of a problem, generate solutions, decide on a course of action, and be accountable for actions and decisions 

What You Need:
  • A sense of humor (Kidding…sort of) #sorrynotsorry
  • Bachelor’s degree OR
  • Equivalent Military experience OR
  • 3 — 5 years of experience working in client service/customer service environment or systems integration environment
  • Strong communication skills (verbal and written)
  • Be a self-starter who can prioritize tasks and manage deadlines

BONUS POINTS FOR THESE: Preferred Qualifications
  • Strong communication skills (verbal and written)
  • Self-starter attitude, able to prioritize tasks and manage deadlines
  • Ability to work flexible hours

EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178.