Help Desk Support Technician I US in Louisville, KY at APEX Systems

Date Posted: 1/14/2020

Job Snapshot

Job Description

Job #:  1025955


Apex Systems, the nation’s second largest IT staffing firm, has an immediate opportunity for a Help Desk Support Technician to support one of our top clients in Louisville, KY! Please find the details below.
If interested, please send an updated resume to Sam Serbay at sserbay@apexsystems.com
Help Desk Support Tech
 
Start Date: ASAP
 
Contract Length: 3 months, rolling contract (This assignment is anticipated to last 3 months; however, Apex Systems cannot guarantee the length of this assignment.)
 
Shift: Monday – Friday 8 hour shift within 7am to 9pm
 
Pay: $12/hr+, negotiable based on experience
 
The Help Desk Support Tech will provide support to end users over the phone, working to ensure a timely resolution to technical support. Windows 10 help desk support experience is preferred, but not required.
 
Principle Duties and Responsibilities:
 
  • Provides support to end users on a variety of issues.
  • Identifies, researches, and resolves technical problems.
  • Responds to telephone calls, email and personnel requests for technical support.
  • Documents, tracks and monitors the problem to ensure a timely resolution.
  • May require an associate's degree in a related area and entry level to 3 years of experience in the field or in a related area.
  • Has knowledge of commonly-used concepts, practices, and procedures within a particular field.
  • Relies on instructions and pre-established guidelines to perform the functions of the job.
  • May involve use of problem management databases and help desk system.
  • Works under immediate supervision.
  • Primary job functions do not typically require exercising independent judgment. 

 

•Please note that as a contract employee of Apex Systems, you’d be eligible for health, dental, vision, and life insurance; direct deposit, weekly pay, and our referral program
 
Is this opportunity not exactly what you are looking for? No problem! We have offices and opportunities across the country—visit our Talent Network to see what else is out there: https://itcareers.apexsystems.com/join
 
 
 
 
 
 
 
 
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178.