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Imaging Helpdesk Analyst in Austin, TX at APEX Systems

Date Posted: 12/6/2018

Job Snapshot

Job Description

Job #:  911646

If you're interested in applying, please email your Word format resume to Tatiana at Thank you!


Title: Sr. Imaging Helpdesk Analyst - Bilingual

Location: North Austin

Contract: 6 month contract to hire 

Pay Rate: $25-32/HR 

The scope of the job is to provide technical support to customers using proprietary imaging products.

  • Provide first level contact and convey resolutions to customer issues
  • Properly escalate unresolved queries to the next level of support
  • Track, route and redirect problems to correct resources
  • Update customer data and produce activity reports
  • Walk customers through problem solving process
  • Follow up with customers, provide feedback and see problems through to resolution
  • Utilize excellent customer service skills and exceed customers’ expectations
  • Ensure proper recording, documentation and closure
  • Recommended procedure modifications or improvements
  • Preserve and grow knowledge of help desk procedures, products and services

Required Knowledge and Skills:

  • Proven working experience in providing help desk support
  • Proficiency in written and spoken English (mandatory)
  • Proficiency in written and spoken Spanish (preferred)
  • Strong client-facing and communication skills
  • Advanced troubleshooting and multi-tasking skills
  • Customer service orientation
  • 2+ years’ experience IT Desktop Admin
  • Expert level knowledge of current Windows Client based Operating Systems (Win 7/10)
  • Understanding of HW/BIOS/Driver/Firmware/OS relationships
  • Excellent understanding of Microsoft Windows OS imaging & deployment tools (SCCM/MDT)

Desired Profile:

  • Achievement Oriented –takes initiative, persists at tasks and pursues completion of objectives
  • Adaptability – changes behavioral style or method of approach when necessary to achieve a goal, adjusts style as appropriate to the needs of the situation. Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives
  • Communication – takes the initiative to communicate accurate, up to date plans and information to clients, peers and management. Expresses thoughts clearly, both verbally and in writing. Listens and understands the views of others. Effectively transfers thoughts and expresses ideas orally in individual or group situations\
  • Customer Focus – makes customers and their needs a primary focus of one’s actions. Develops and sustains productive customer relationships. Talks to customers to find out what their needs are and how satisfied they are with the service.









EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178