iTunes Sales Order Entry Support in Austin, TX at APEX Systems

Date Posted: 2/13/2018

Job Snapshot

  • Employee Type:
  • Location:
    Austin, TX
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Job #:  800139

iTunes Sales Order Entry Support

Apex Systems, the nation’s 2nd largest IT Staffing organization, has an immediate opportunity for an order entry specialist to work for our client who is one of the world’s largest and most admired companies.  If you’re looking for an organization that focuses on innovation, social responsibility, and quality, then this is the place for you. Pay is highly competitive and the work is to be completed in Austin, TX.


Client: International leader in IT field (will disclose in interview)


Duration: 12 month contract on a W2 basis


Description:   This position is responsible for providing customer service support and related activities supporting our business customers. You must be able to communicate information accurately and provide daily management of post-sales issues and activities. This position interacts directly with our business teams and works cross-functionally with internal departments to ensure customer satisfaction throughout the order fulfillment and sales support cycle. This position is responsible for all order management transactions, including all activities relating to management of the end-to-end order fulfillment process for both external and internally facing customers. Support includes, but is not limited to, data entry, internal order status inquiries, problem solving, billing inquiries and resolution, returns and exchanges, contract management, backlog management, process documentation, and email support. The role entails a high level of interdepartmental interaction within the company. Organizational skills and the ability to multi-task are essential. Previous customer service experience is a plus. If your skills include innovation, teamwork, communication, and an overall drive to contribute to the successes of the team while delighting the customer, then this role is a great fit for you.   Additional Requirements: -Flexibility with your schedule to meet the needs of the business is a must. -Fluent with SAP, Filemaker, and Excel with the ability to assemble reports on a daily, weekly, monthly, and quarterly basis. -Recognize pattern and root cause/sub-root cause analysis and provide feedback to management to improve processes that will enhance internal and external customer experience. -Adaptive and flexible to changing technologies, processes, and environments.  

Company & Group Details:

The organization offers several perks, including great benefits, an onsite café, outdoor patios and other rewards programs. 

*Please note that as a contract employee of Apex Systems, you’d be eligible for Health, Dental, Vision and Life Insurance; Short Term Disability; Hospitalization Coverage; Direct Deposit; Weekly Pay Periods; Training and Development Programs; Corporate Discounts/Perks and our Referral Program.*