Patient Access Representative in Richmond, VA at APEX Systems

Date Posted: 10/9/2019

Job Snapshot

  • Employee Type:
  • Location:
    Richmond, VA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Job #:  1016368
Job Title: Patient Access Rep 
Duration:  CTH 
Location: Richmond, VA
Job Description:
  • Manage a high volume of inbound/outbound telephone calls and walk-ins efficiently and effectively by using available systems accurately and in accordance with standards set by supervisor. This is to include, but may not be limited to, identifying problems, analyzing accounts, prioritizing problems/issues, determining appropriate outcomes, and escalating as needed, while maintaining a calm, positive and professional demeanor at all times.
  • Document information and resolution in applicable billing systems in a timely manner.
  • Serve as a liaison to other departments, as well as inter-departmental, in the coordination of problem resolution and provides one-stop shopping for all business office needs.
  • Ensure increased collections on self-pay balances in order to enhance collection revenue.

Performance Expectation: Resolution/Responses to Patient Inquiries
  • Investigates, interprets and corrects difficult patient account inquiries and correspondence received via mail, email, telephone or from management.
  • Provides financial counseling efforts with an objective to secure a source of reimbursement from patients.
  • Coordinates resolution and responds to patient inquiries. This includes identifying correct procedure(s) and determining length of time for satisfactory completion; obtaining, verifying and updating information in order to appropriately bill and resolve accounts according to procedure (may include tax inquiries, contested tax refunds, insurance verification, account updates and other types of inquires).
  • Documents all actions taken using appropriate tools and methods within billing system(s).

Performance Expectation: Financial Service
  • Issues correspondence letters to satisfy or remove accounts from credit report.
  • Coordinate patient refund requests by initiating patient refunds
  • Works with patients to establish payment arrangements by analyzing financial statement to determine disposable income and offering loan options from designated lenders.

EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178-6178.