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PC Field Support Technician (After Hours): TS/SCI Full scope poly in Columbia, MD at APEX Systems

Date Posted: 2/13/2018

Job Snapshot

Job Description

Job #:  822161

 

Apex Systems currently has an immediate opening for a PC Field Support Technician (After Hours) Please see below for specific skill sets and responsibilities.  If you, or someone you know may be interested, please forward an updated resume to Corey Barnard at cbarnard@apexsystems.com

 

Client:  Enterprise Gov’t Integrator

Location:  Baltimore, MD 

Duration:  long term contract 

 

Responsibilities include:

  1. Installing, operating, maintaining, repairing and modifying end user devices such as servers, personal computers, thin-clients, network interface cards, phones, monitors, printers, telephones, printers, pagers, and radios.
  2. Performing a variety of maintenance and technical support on devices, integrated systems and subsystems, and install/configure software at customer and/or field locations.
  3. Troubleshooting and solving technical issues related to end user equipment hardware and software
  4. Performing after-hours operations, monitoring, troubleshooting, and restarting of server application(s) that are hosted on VMware as well as standalone applications. Monitoring data backup routines. Providing second level problem identification, diagnosis and resolution of problems. Engaging on-call and vendor support as needed through defined escalation procedures.
  5. Ensuring customer satisfaction is achieved.

REQUIREMENTS

Minimum education and experience level: High School/GED with nine (9) years of experience. Equivalent education and experience: Associate’s degree and seven (7) years of experience. 

  • Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals. Well-versed in installing windows, software, applications, antivirus and patches
  • General purpose system administrator with current ability in one or more of the following OS’s ( Linux, CentOS, Fedora, Windows Server) as well as virtualized environments (VMWare, KVM, Hyper-V.)  Experience with the installation, configuration and administration of common IT enterprise management systems is a plus, but not a prerequisite. Familiarization with the designs, specification, and configuration of various databases (ex., MySQL, Sybase, Oracle, etc)

  • Demonstrated ability to read and understand technical manuals and schematics
  • Expertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access)
  • Able to manage time and priorities effectively
  • Able to work efficiently with minimal supervision
  • Proficient in working with end-users remotely
  • Demonstrated expertise in Microsoft Windows 7 and 10
  • Familiar with Active Directory security and policies
  • Excellent analytical and problem solving skills

This position is for evening and night shift work including weekends, but no rotating shift assignments. Schedule will be Sun-Thursday or Tuesday-Saturday, 1400-2230 or 2200-0630. A limited number of positions will be  0600-1430.

 

Required Clearance: TS/SCI with Polygraph

 

 

 

 

 

 

 

 

EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystemsinc.com or 844-463-6178.