Project Manager - II in Saginaw, MI at APEX Systems

Date Posted: 10/9/2019

Job Snapshot

Job Description

Job #:  1015867
Project Manager 
Saginaw, Michigan OR Cary, North Carolina
This is a contract opportunity 
Please send your resume to mssmith@apexsystems.com if you are interested!




Manages and coordinates the delivery of IVR projects and overall IVR health, for new applications. In this capacity, the Project Manager either works as the customer liaison or as the provider of an IVR service element for the customer at an individual project level. Performs as the critical liaison between customer, CLIENT and CLIENTS vendors for the delivery of projects and overall IVR support. May include Operational support of IVR including trouble support and break/fix activity. Satisfaction of the completed project. Evaluates client satisfaction levels, in conjunction with Account team.

Skill Set
  • Knowledge of services and systems terminology, usage, hardware, software, communication and system components for support of customer IVR systems. (Genesys, Speech Storm, Nuance)
  • Knowledge of IVR services and systems, development methods, procedures, standards and techniques.
  • Knowledge and demonstrated competency of project management processes, tools and techniques.
  • Ability to develop, monitor, analyze, and report progress on project plans.
  • Ability to prepare data and information for presentation using industry-standard presentation applications and tools.
  • Ability to conduct project plan risk analyses, lead / facilitate mitigation activities and communicate reports and recommendations to stakeholders.
  • Ability to lead / facilitate meetings with various levels of customer management, client personnel and client vendor personnel.
  • Ability to manage, including planning, organizing, directing and monitoring the work of people, programs and projects to meeting the stated goals / objectives of a given project.
  • Ability to prepare oral and written status and performance reports and recommendations for senior XO and USPS management.
  • Telecommunications vs. IVR: Networking/ICR Routing and technology applications, prior experience with Network implementation and IVR deployments/design

 
 
 
 
 
 
 
 
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178-6178.

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