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Representative I in Bear Creek Village, PA at APEX Systems

Date Posted: 12/6/2018

Job Snapshot

Job Description

Job #:  911547

Large pharmaceutical company looking for Medical Customer Service Representatives in their Wilkes Barre location.  If interested, please send your updated resume to LGORDON@APEXSYSTEMS.COM


Job Title: Pharmaceutical Customer Service Representative
Location:  Wilkes Barre, PA 18702
Hours: 9AM-5:30PM M-F


  • Responds to requests received in the Participant Services Area from Participants, Account Managers, internal customers, Clients and Quality Assurance relative to customer service experiences and concerns within the Pharmacy. 
  • Assembles comprehensive detail of events, identifies gaps in service and processes. 
  • Partners with other business units to facilitate timely response to investigation request and provide gap analysis. 
  • Follows through on standard operating procedures, problem solving and troubleshooting with minimal guidance.

MUST HAVE High School Diploma/GED 
Strong oral, interpersonal and written communication skills are a must!










EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178