Resource Manager in Austin, TX at APEX Systems

Date Posted: 11/8/2019

Job Snapshot

Job Description

Job #:  1024679
Resource Manager

• Aligns with 3rd party service providers, internal project managers and internal sales teams to drive operational efficiencies and customer satisfaction

• Responsible for the delivery of managed deployment services projects, focusing on quality and customer experience
o  Responsible to ensure deployment sites are staffed appropriately and on time
o  Responsible to ensure internal and 3rd party technicians are onboarded and understand the process for each given site
o  Responsible for managing site changes and escalations 

• Identifying risks and issues and escalating as appropriate to management or sales

• Ensures a strong and seamless relationship by maintaining communications about the project to the stakeholders: customer, partner, management, sales

• Strong Relationship driven personality, teamwork, ability to multitask, manage stress and flexibility

• Excellent communication skills/soft skills including written and verbal communication
o  Possess and can demonstrate strong phone and email communication with 3rd party service providers and internal team members
o  Ability to effectively communicate with all levels of management and peers

• Strong Organization skills with proactive mentality

• Demonstrated the ability to resolve conflicts quickly

• Strong proficiency in Microsoft Office including Word, Excel, PowerPoint

• 3+ years of hands-on experience in resource management, project admin/project coordination or in a similar capacity

• Previous Managed Deployment experience is a plus
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178-6178.