Service Desk Technician in Radford, VA at APEX Systems

Date Posted: 7/9/2019

Job Snapshot

Job Description

Job #:  968749

All interested candidates are encouraged to send copies of their resume to Tia Bracken ( 
Location: Radford, VA
Benefits: PTO and Paid Holidays, 401k plan, Health/Dental/Vision, ESPP

Candidates must be US Citizens and able to obtain and maintain at minimum an interim secret clearance, per a condition of employment. 
About Apex:

Apex Systems is the 2nd largest IT staffing firm in the country and offers excellent opportunities to local and non-local candidates looking to find long-term employment opportunities in Southwest VA. 
Helpdesk Technician Job Description:
Apex Systems is seeking a Helpdesk support technician interested in joining our client to support their customers nationwide. The candidate will be part of the Enterprise Services Division and will be responsible for fielding user communication, creating and documenting tickets, troubleshooting, and escalation. This includes initial support and analysis for correct classification, ticket ownership, monitoring, tracking and communication; resolution and recovery of incidents not assigned to second tier support, closure of incidents, monitoring the status and progress towards resolution of assigned incidents, and communication to relevant parties on incident progress.
Incumbent is responsible to abide by standard Service Desk policy and process, including shift scheduling and performance metrics.
Helpdesk Technician Job Description:
• Familiarity with Information Technology Infrastructure Library (ITIL)
• Use of help desk/trouble ticketing software (prior use of Remedy preferred)
• MS Office Suite
This is an excellent opportunity for an individual to work in a world class enterprise data center supporting 3.2 million end-users, 81 applications for the DoD and joint customers. The opportunity to excel and gain invaluable experience is second to none. Don't pass up this opportunity in Southwest VA.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178-6178.