systems analyst sr - IT in Seattle, WA at APEX Systems

Date Posted: 12/6/2019

Job Snapshot

Job Description

Job #:  1021385


Sr. Systems Analyst
6-Month Contract
BH# 1021385
 
Gathers, and documents business requirements to support the design and development of technology and/or process solutions. Leverages relevant processes, technology, and subject matter experts to propose appropriate solution options. Clearly communicates issue resolution.  Performs application maintenance and system configuration in support of solution delivery initiatives. 5-7 years.
Typical Day in the Role:
  • Acts as contact for all incidents on system issues or problems.
  • On call rotation. 24/7 escalation support.
  • Works with cross functional internal and external teams.
  • Troubleshoots, identifies issues to ensure resolution and keeps systems operational.
  • Gather RCAs, documents KBAs.
  • Identifies trends, gathers requirements and escalates issue trends for resolution.
  • Works on Splunk, New Relic and other monitoring tools.
  • Develops recommendations and coordinates issue resolution with Information Technology (IT)

 
System Configuration & Testing:
  • Performs application configuration (i.e. create attributes, workflows and UI changes) in support of solution delivery initiatives.
  • Supports data conversion. Performs the extract, load, and validation of converted data.
  • Supports solution testing efforts by developing test plans, preparing test environments, performing test execution, and validating test results.
  • Uses data queries to support validation of data conversion and test results.

 
Production Support:
  • Provides 24
    •7 global support of critical systems.
  • Drive system support, working trouble tickets and escalating to teammates according to priority and required expertise queue, completing resolution within SLA.
  • Develops system proficiency and builds subject matter expertise through root cause analysis.
  • Coordinates issue resolution with vendors and/or cross-functional teams. Provides timely and thorough communication regarding issue status/resolution with end-users and team.
  • Creates and maintains systems documentation (e.g. Wiki, Knowledge Base Articles) Develops and facilitates system training.
  • Uses query tools to write ad-hoc queries for mass data analysis and operational reports.

Candidate Requirements
  • A strong technology background, comfortable working across a range of systems and technologies.
  • Possesses scripting/development skills to build effective tooling and remediate simple coding issues.
  • Proven experience of automation techniques, approaches, and tooling.  8-10 years.
  • Working knowledge of systems development lifecycle and IT operations.
  • SQL, Splunk & New Relic –really any query language/ monitoring tool is okay
  • Interested in support teams is crucial as this is the primary function of the team. role

Nice to have:
  • Cloud preferably Azure, AWS
  • DevOps support engineer experience is a HUGE plus (candidates with this experience have been more successful)

Top 3 must-have hard skills
  • Splunk – any query language – new relic
  • Azure – cloud
  • Experience on an on call/support experience (non-negotiable)

 
 
 
 
 
 
 
 
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178.