Application Support Specialist in Richmond at APEX Systems

Date Posted: 5/30/2019

Job Snapshot

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Job Description

Job #:  965441
As a Technical Support Engineer you are responsible for providing remote systems support and maintenance for mission-critical Radiology imaging and workflow systems deployed at customer facilities around the world. 
A training and mentorship program will be provided on all the IWS suite of products in order to obtain specialized knowledge and professional judgment to investigate and analyze issues to help in problem solving and resolution to root cause.  
As a company we offer many opportunities for our employees to grow their careers. The client offers a competitive wage based on your skills, experience and qualifications and a comprehensive benefits package which includes RRSP matching, Stock Purchase Plan and yearly Education funding.
  • You provide world-class customer experience through great customer service on every call
  • You resolve customer requests initiated through multiple support channels including: telephone and online support request submissions
  • You will troubleshoot  issues on hospital systems which utilize some of the following technologies: proprietary Change Healthcare software, Local & Wide Area Networks, Windows Servers and workstations, Enterprise-class hardware & storage systems, and Oracle databases
  • You will have the support of  internal teams within Support and other departments as required to deliver on customer requests
  • You will perform scheduled preventative maintenance and systems administration functions at customer facilities
  • You help diagnose hardware malfunctions and provide hardware support to customers. This includes liaising with external hardware vendors (HP, DELL, IBM) for servicing and replacement of defective parts
  • You possess critical thinking and problem solving skills with the ability to develop in-depth product knowledge through a commitment to continuous learning and personal development

EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178-6178.