Unified Communications Analyst in Markham at APEX Systems

Date Posted: 9/21/2019

Job Snapshot

Job Description

Job #:  1000840



Unified Communications Analyst
Apex Systems is a large staffing and consulting firm and we are looking for a CCNA certified person with strong voice infrastructure experience (CUCM) and excellent communication skills to place at our client, an Infrastructure Management Services company.
Client: Infrastructure Management Services Company
Location: Markham, Ontario  
Terms: Permanent full time position.  Great Salary + Bonus.
Application Process: It is best to apply via the medium on which you are seeing this posting. If you encounter technical difficulties, please send your resume in Word format to Nechama Colman at ncolman@apexsystems.com and reference UC # 1000840
Description:
This role will be responsible for handling the customer communication environment, resolving the issues related to communication and performing problem management to prevent the outages. They will also be responsible for a providing high level up-time of communication service & providing solutions for new deployment at customer locations.
Responsibilities
  • Works independently to turn Unified Collaboration business requirements into technical solutions;
  • Relays technical information to both technical and executive personnel;
  • Provides support across multiple functions;
  • Provides support to engineering and operations teams for the complex break and fix incidents;
  • Delivers complex technical solutions including planning, development, implementation, installation, upgradation, and support to the voice infrastructure
  • Delivers training to operations engineers;
  • Performs client consultation: plan, design, implement and support the voice infrastructure;
  • Works with pre-sales/sales and technical teams to identify, validate and develop Cisco Unified Communications strategic sales opportunities;
  • Develops and implements the technical architecture and physical design of the network: analyze existing voice and data networks and recommend solutions
  • Sets up, configures, and tests Cisco Call Manager, Unity, Call Manager Express, Unity Express, Cisco LAN switches (core, distribution and access), Cisco firewalls, routers and voice gateways, etc.;
  • Troubleshoots, maintains, upgrades, vendor management and provide solutions to complex hardware/software problems
  • Forges strong relationships with clients to create an optimal service experience and an opportunity to discover future business opportunities;
  • Identifies potential challenges that may impact our clients and proactively formulate responses and solutions;
  • Communicates effectively with clients and team members;
  • Retains existing Cisco and relevant non-Cisco certifications (i.e. VMWare, Microsoft, etc) or specializations and attain new ones as business needs require.

Requirements 
  • Applicants must be legally authorized to work in Canada and have at least five consecutive years of Canadian history (for security clearance purposes).
  • A Post-Secondary engineering degree or diploma specializing in Computer Science, IT or Electronics;
  • A minimum of eight (8) years of experience in a similar role;
  • Cisco Unified Communications Manager (CUCM)
  • Experience with CME/CUE;
  • Call Manager Express / Voice Gateway
  • Cisco: Unity Connection, IM & Presence, Emergency Responder, Unified Border Element (CUBE), UCS Servers, IP Phones, Jabber, Telepresence System, WebEx
  • SIP and SIP Trunks
  • VCS-C, VCS-E, TMS, MSE, Conductor, MCUs, CTMS, ISDN gateways
  • UCCE
  • Contact Center Component including IVR, understanding of Telephony concepts
  • VMware
  • IPv4, TCP, UDP
  • Quality of Service (QoS)
  • Expert level knowledge of telecommunications technologies such as SIP, H.323, MGCP, SCCP, RTP, h.264, Q.931, Q.921, G.711, G.722, G729 etc.
  • Expert level knowledge of voice interfaces such as T1, E1, PRI, BRI, FXO, FXO, E&M
  • Expert level knowledge in troubleshooting CUCM, CUC, CUBE, through debugs and traces
  • Experience in analysing various protocols in packet captures (pcap)
  • Knowledge of UCCX, ARC and Acme SBCs also desirable.

Certifications
  • CCNA( Voice / Collaboration) - Mandatory
  • CCNP (Voice / Collaboration)- Advantage 
  • CCIE Collaboration - Optional 

EEO Employer-Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at    844-463-6178-6178.
 
 
 
 
 
 
 
 
 
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178-6178.