Desktop Support Technician in Milwaukee, WI at APEX Systems

Date Posted: 6/12/2019

Job Snapshot

  • Employee Type:
    Contractor
  • Location:
    Milwaukee, WI
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    6/12/2019

Job Description

Job #:  978156


Apex Systems, the nation’s second largest IT staffing firm is seeking a Desktop Support to work for one of our prestigious telecommunication company in the Milwaukee, Wisconsin area.
 
If interested please apply with your update resume to Lyric Roberts at Lroberts@apexsystems.com
 
Role: Desktop Support
Location: Milwaukee, Wisconsin 53208
Contract: 6 Month Contract (possibility of being extended)
Pay: Starting at $16/hr
Job #: 978156
 
Responsibilities:
 
  • Direct Face-to-Face customer support.
  • Participates as a member of an IT technical support and customer service team. Performs analysis and support of functional or corporate deployed service(s) using fundamental problem solving techniques and root cause analysis concepts.
  • Use outstanding diagnostic and deductive reasoning techniques to resolve productivity issues.
  • Provides end-user support across all end user services able to go beyond the normal requirements.
  • Applies technical knowledge to support end users for corporate issued, laptop, and mobile devices as well as telecom services, email services, and all IT client provided services.
  • Overall, provides a world class employee support experience with an emphasis on quality resolutions and customer support. Always focusing on ways to make the user experience better
  • Resolves technical support issues of moderate to a high level of complexity within the established technical area of client computing and end user services.
  • Partners with members of a given team or other support teams as appropriate to ensure problem resolution is obtained and, if necessary, root cause is identified.
  • Identifies potential escalations and proactively alerts management as needed, suggest process changes to improve ongoing operations
  • Provides ideas and solutions to prevent problems and support incidents from reoccurring that impact the areas of client computing support and overall employee productivity.
  • Reviews, implements, and verifies changes/solutions of medium and high complexity and assess risk.
  • Ensures configuration and inventory management database entries are complete and accurate.
  • Performs work assigned by others. Provides time / resource estimates for assigned tasks including time tracking activities where appropriate and in accordance with company guidelines.

 
Also here is our Talent Network, we have offices and opportunities across the country— https://itcareers.apexsystems.com/join. Please send me the job number back and I will get you in contact with the recruiter working on the role.  If you have any questions or concerns, please let me know
 
 
 
 
 
 
 
 
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178-6178.