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Voice Engineer - SR in Columbus, OH at APEX Systems

Date Posted: 4/15/2019

Job Snapshot

Job Description

Job #:  950827

Senior Voice Engineer

Apex Systems, the nation’s 2nd largest IT Workforce Solutions organization, has an immediate and exciting opportunity for a Senior Voice Engineer for one of the largest financial firms in Columbus, Ohio.  This opportunity is a 3 month Contract-to-hire.


Applicants must have 5+ years of Voice Engineering experience in an enterprise level environment. If you’d like to receive Job Alerts from Apex that match your specific criteria, visit


Company & Group Details of the Senior Voice Engineer:

  • Responsible for the enterprise wide support, plan, design, documentation and call routing.
  • The individual will need to be able to troubleshoot high level issues for Tier II Engineers, have a self-starter mentality while being able to be a team player, and a willingness to learn and utilize new technologies.
  • A strong phone presence with great written and verbal skills.
  • Work for one of the region’s Top Financial Firms.


The organization offers several perks including but not limited to: training opportunities, great benefits, an onsite café and Starbucks, heavily involved with the community and philanthropy.


Description for the Senior Voice Engineer:

  • Working knowledge of contact center, network and telephony applications.
  • Monitor network, telephony and recorder applications.
  • Able to work with Project Managers, BSA’s and IT and Business stakeholders to scope, develop and maintain project tollgate documentation.
  • Facilitate changes and manage project following required documentation and standards.
  • Work with vendors to address needs, resolve issues, troubleshoot issues, and coordinate resolutions.

Technologies and Skills for the Senior Voice Engineer:

  • 5+ years of Voice Engineering.
  • Able to create and present documentation for ARB entry form and Charter Documents.
  • ServiceNow Modifications/additions (incident), Onboarding Modification (onboarding/recording request/removal).
  • Test plans and scripts and execution in Quality Center.
  • Operational/Handover and Business Handoff documentation.
  • Bachelor’s degree in a technical field or work equivalence.


*Please note that as a contract employee of Apex Systems, you’d be eligible for Health, Dental, Vision and Life Insurance; Short Term Disability; Hospitalization Coverage; Direct Deposit; Weekly Pay Periods; Training and Development Programs; Corporate Discounts/Perks and our Referral Program.










EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178