Voice Engineer in Washington, DC at APEX Systems

Date Posted: 3/12/2018

Job Snapshot

Job Description

Job #:  811417

Apex Systems is looking for a quality Voice Engineer (Avaya) to work out of one of it's top clients in Washington DC. This is in support of a Federal contract and it is required to have a Secret clearance upon starting the position. If interested please send over your most up-to-date resume to Del Molina. His email is dmolina@apexsystems.com

Voice Engineer

Position Description:

  • The Network Engineers is an operational engineering position in support of a federal government's Service Management Office (SMO)
  • Responsible for administering and maintaining Cisco and Avaya products as well as a working knowledge of encryption solutions and knowledge of local and wide-area networks
  • This can include planning, installing, configuring, maintaining, supporting and optimizing all network (Voice and Data) hardware, software and communication links

Description of Duties:

  • Promptly respond to escalated tickets and/or issues.  Analyze reported problems and perform thorough and accurate troubleshooting steps to promptly resolve issues.  Must have working knowledge of the Remedy ticketing system to document ticket status and resolutions. Perform customer support activities on escalated issues including troubleshooting, research, resolution, reporting, documentation and customer follow up.
  • Supports change and configuration management for all voice and data assets.
  • Diagnose, troubleshoot, and resolve hardware and/or other network problems, and replace defective components associated with both data and voice infrastructures.
  • Troubleshoot, respond, and resolve escalated incidents/service requests and/or planned/unplanned outages.
  • Conduct Route Cause Analysis (RCA) and After-action Review (AAR) following unplanned outages.
  • Supports Move, Add, and Change requests for the data network to include day-to-day requests/orders and Projects.
  • Provides network performance statistics and reports and recommends technical enhancements to the network.
  • Interfaces with other IRM Support Teams on system/network infrastructure problems and advises management on technical improvements and/or solutions to identified problems and/or gaps.
  • Identifies and recommends solutions, products and services to support the enterprise's accomplishments of business goals or technical needs.
  • Researches, evaluates and stays current on emerging tools, techniques and technologies.
  • Contributes to systems infrastructure plans based on an understanding of the customer's organizational direction, technical context and business needs.
  • Contributes to the creation of new policies and procedures for Standard Operating Procedures (SOPs).

The ideal candidate will have a strong sense of commitment to perform on-call support functions as scheduled, providing timely responses to required system support after normal business hours and on weekends.  Additionally, the candidate should have an eye for detail, ability to multi-task, organize priorities, and work in a systematic style following Standard Operating Procedures (SOPs) and guides.


Required Education/Experience: Strong LAN/WAN/MAN design and migration experience with a focus on WAN services (ISDN, Frame-Relay, Point-to-Point, DMVPN, METRO ETHERNET, VPLS, TLS, and MPLS).


Required Experience/Skills/Attributes: 

  • Works extensively with Avaya & Cisco solutions and products.
  • Cisco CCNA Certification a minimum.
  • Familiarity and working knowledge of telecommunication circuit types (e.g., P2P T1/T3, TDM, IP Ethernet)
  • Understand and have the ability to implement Cisco router, switch, and ASA products.
  • Skills troubleshooting access-lists, IPv4 and IPv6 issues across varying protocols such as OSPF, BGP, EIGRP and Static Routing.
  • Working knowledge and understanding of implementing various routing protocols to include OSPF, BGP, EIGRP and Static Routes.
  • Strong interpersonal, written and oral skills. From time to time, candidate may be asked to present project outline to customer.
  • Ability to conduct research on networking products with various vendors to accommodate changing customer requirements.
  • Ability to work in a team-oriented collaborative environment while being highly motivated to take the lead on projects.


Desired Experience/Skills/Attributes: Cisco CCNP  Certification  (Cisco Certified Network Professional)

Clearance Requirement: SECRET (Active) with the ability to be granted a TOP SECRET clearance.

Full Time/Part Time: Full Time


EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystemsinc.com or 844-463-6178.