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Application Support Analyst in Omaha, NE at APEX Systems

Date Posted: 1/24/2018

Job Snapshot

  • Employee Type:
    Contractor
  • Location:
    Omaha, NE
  • Job Type:
    Other
  • Experience:
    Not Specified
  • Date Posted:
    1/24/2018

Job Description

Job #:  810430



Application Support Analyst



Omaha, NE or Phoenix, AZ

Responsibilities:

  • Applications support, software installation, project support, operations focus on up-time. Recommend, schedule and perform system improvements, upgrades and provide Critical Incident Response.
  • Must have the drive to work both independently and with the team to install and maintain applications and the systems they rely on, Stream-line processes and resolve problems.
  • Solid research skills a must.
  • Ability to communicate to both a technical and non- technical audience essential
  • Adapt bank applications (internally developed, packaged/ OTS, hosted or SaaS) in order to meet business needs
  • Provide guidance to the business community on the capabilities and set-up of banking applications in support of a defined set of requirements.
  • Interact with 3rd party vendors to resolve application issues or meet a particular business requirement
  • Conducts data collection, maintenance, and analysis activities to facilitate the development of alternative solutions for internal business partners from the various banking applications or databases
  • Working knowledge of programming languages, platforms and technologies to provide technical and/or business solutions to customers.
  • Working knowledge how Analyzes, develops, modifies, installs, tests and maintains software and hardware.
  • Participates in and assists with the development of application and/or technical integration solutions.
  • Responsible for analyzing and resolving application and/or infrastructure technical problems and coordinates resolution activities at a team level and/or within business areas.
  • Understands team services, products, and value to I/S areas, business areas and to their own team.
  • Knowledge of Financial Institution software applications, the Financial and banking industry, related legislation, and awareness of Financial Institution business operating procedures and practices.

Requirements:

  • Strong analytical and problem solving skills
  • Effective oral and written communication skills.
  • Ability to work independently or within a team.
  • Ability to manage multiple tasks and to work to resolve conflicting priorities concurrently with standard tasks and duties.
  • Ability to work under the pressure of deadlines.
  • Research customer problems to identify root cause, including determining whether error messages are related to browsers, internet service providers and/or Bank applications to resolve the problem or log it as an issue.
  • Primary Skill Required:  Applications support, software installation, project support, operations focus on up-time   
  • Second Skill Required: Recommend, schedule and perform system improvements, upgrades and provide Critical Incident Response.
  • Third Skill Required: Previous banking IS experience