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Application Support Specialist in Lynchburg, VA at APEX Systems

Date Posted: 12/7/2018

Job Snapshot

Job Description

Job #:  920329


Apex Systems, America’s second largest technical staffing firm, has an opportunity for an Applications Support/DevOps Developer with an enterprise level client in beautiful Lynchburg, VA.

If interested in this, or any other opportunities in the area, please send a resume and best contact information to Dylan Nelson, via dnelson@apexsystems.com.

Location: Lynchburg, VA

Terms: Long Term W2 Contract

Benefits for this project: Short/Long term disability, 401k plan, Health/Dental/Vision, Employee Stock Purchase Plan, Employee Discounts

Application Support Description
The Application Support Analyst role provides first tier support to application and engineering teams for a variety of applications and technologies. This candidate will be responsible for system monitoring, system maintenance, user support interactions, and client escalation interactions. This candidate will also be expected to contribute to project work and documentation updates.
Application Support Requirements

  • College degree or IT experience equivalent.
  • Excellent documentation, analytical, and problem-solving skills and organizational skills required.
  • Willing customer satisfaction personality required, demonstrating initiative, self-motivation, and a keen attention to detail.
  • Ability to remain patient and discuss technical concepts with non-technical customers, and deal with ambiguity, tight timelines and demanding constraints.
  • Ability to work on multiple assignments, prioritize, and resolves issues in a timely manner within a high-pressure environment.

Application Support Desired/Preferred

  • 2+ years of customer service experience
  • Experience with the following Desktop Applications: PuTTy, KiTTy, RDP, Microsoft Outlook and Office.
  • Prior experience in a Help Desk, Application Support, or other Enterprise IT Support role.
  • Experience with Windows OS and Linux OS.
  • Innate desire to find the root cause of technical issues, while balancing business needs to identify, support, and solve customer needs.

The shift/hours have yet to be determined; must have flexibility

 

 

 

 

 

 

 

 

EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178