Applications Support in Atlanta, GA at APEX Systems

Date Posted: 8/16/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Atlanta, GA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    8/16/2019

Job Description

Job #:  988727

 
If interested in this Applications Support role, or any other opportunities in the Atlanta, GA area, send a resume to Fabrizio Solari Professional Recruiter, via fsolari@apexsystems.com. Register to receive job alerts that match your criteria from Apex via http://itcareers.apexsystems.com/ and contact me if you see one you’d like to pursue that you’re at least 80% qualified for!
Brief Background/Summary of Position/Team/Product:
Troubleshooting issues at an in-depth level; supporting our customer-facing teams and our development teams. Also working on resolution of issues raised by our systems monitoring, and incident management and resolution for critical issues.

Key Tasks/Responsibilities:
  • Coordinating resolution of support issues.
  • Monitor and respond to production issues.
  • Identifying defects and providing workaround solutions to customers.
  • Working with development teams to prioritize reported bugs and requested features.
  • Debugging support issues raised to applications affecting customers in production.
  • Working with our support teams in Christchurch; Austin, Texas, and Bracknell, England.
  • Assisting internal Professional Services team with the development and scripting of custom solutions for customers.
  • Enable replication and debugging of issues to verify product related bugs.

Required Skills/Experience/Technologies:
  • Outstanding verbal and written communication skills
  • Excellent problem-solving ability
  • Ability to learn new programming languages and toolkits quickly
  • Ability to diagnose & address application issues
  • Customer support skills and experiences

In order to provide quality support for applications, Application Support Engineers must have a:
  • Working knowledge of web platform development software
  • Ability to debug software issues in production
  • Working knowledge of SQL, databases & basic network configuration
  • Bachelor's Degree in Computer Science or equivalent demonstrated experience

Nice to have skills/experience/technologies:
  • A background in application support or testing
  • Demonstrated experience with one or more Application Servers (e.g: IIS, Tomcat, Apache, WebSphere, etc...)
  • Basic Linux Operating Systems knowledge

 
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178-6178.
 
 
 
 
 
 
 
 
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178-6178.