Associate Network Analyst- Greenville in Greenville, SC at APEX Systems

Date Posted: 6/18/2018

Job Snapshot

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Job Description

Job #:  857151

Apex Systems is currently seeking qualified candidates for a Network Analyst opportunity with one of our top clients in Greenville, SC!   If you are interested in this opportunity, please send an updated resume to Scotti Dodson at    

Job Title: Network Analyst
Company: Apex Systems
Location: Greenville, SC
Duration: 6 month contract to hire opportunity 

Job Description:
-The successful candidate will be responsible for providing first and second level operational support for broadband customers. 
-These data customers are primarily residential or small and medium sized businesses, but may also include independent Internet Service Providers. -The position will interface via phone, chat, and trouble ticketing systems with  technicians and front-line technical service representatives. 
-It will also directly interface via phone with business data customers, customer IT personnel, account team managers, and sales engineers. 
-Work is performed in shifts within a 24x7 Network Operations Center environment. 
-Candidates must be available to work ANY SHIFT, including nights, weekends, and holidays. 
-Primary responsibilities include turning up new static IP broadband service in data network, configuring customer premise equipment, handling customer calls, and troubleshooting customer broadband problems. 
-This position may also work with other service providers, engineering groups, and network operations groups to accomplish customer migrations, network changes, upgrades, and repairs. It will also include other duties/technologies as assigned. 
-Intermediate to advanced knowledge of data networking, particularly experience with ATM, ADSL, and/or IP networks is desired. 
-Good customer service skills are a necessary component of the job.
* 2+ years experience with IT/LAN/WAN in an operations or help-desk environment 
* 2+ years troubleshooting network elements, protocols, services, and transport layer problems 
* Knowledge of central office transport equipment including test methods 
* Understanding of ATM and/or frame relay services 
* Knowledge of broadband equipment, protocols, and networking 
* Cisco CCNA desired


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