Avaya Engineer in Charlotte, NC at APEX Systems

Date Posted: 9/16/2018

Job Snapshot

Job Description

Job #:  877633

  • Avaya Engineer
  • Charlotte, NC
  • 12-18 Month Contract
  • please email cbeaury@apexsystems.com


Job Description: 
The Real Time Collaboration Contact Center Architecture and Engineering team directly supports Architecture and Engineering functions for Contact Center products and solutions. The staff resources working in this position will be responsible for development of key Contact Center engineering documentation in relation to fast moving projects
Key Responsibilities & Professional Competencies 
• Directly support the Avaya Refresh Project. 
• Provide local software and hardware support requiring complex integrated configurations in the areas of; Avaya Communications Manager and Avaya PBX (call routing, Cisco Unity Connection integration, AES, CMS, one-X), Sonus, LAN/WAN, VoIP, SIP and Session Management. 
• Develop and write procedures for installation, and configuration of Avaya Communication Manager, Avaya Application Enable Servers, Avaya Call Manager Server. 
• Obtain quotes from vendors for equipment placement, licensing 
• Assist in the development of project supporting information to include Bill of Materials (BOMs), cost estimates and equipment placement requests. 
• Manage equipment ordering, shipping, receiving and asset management 
Professional Competencies (Must Haves) 
• BA or BS in Telecommunications, Data Communications or Computer Science. 1-3 years of experience in LAN/WAN networking. 
• 5+ Years Call Center experience. 
• Strong hands-on knowledge of Avaya ACM, Aspect, NICE voice recording, ___ IVR, ___ dialers, Genesys IVR and VoIP IVR. 
• Strong knowledge of Sonus GSX Session Border Controller and SIP/TDM Trunking. 
• Extensive PBX/ACD experience, working knowledge of IVR, call flows, vectors, and adjunct routing, system architecture, design principles and implementation 
• Experience with QoS configurations, jitter, diagnosing and tuning QoS and performing bandwidth analysis. 
• Knowledge of CTI, LAN/WAN communications, switches and routers. 
• Knowledge of ISDN, H.323, H248, MGCP,SIP, RTP/RTCP, codecs G.729 & g.711 is required. 
• Experience with configuration and support experience in a complex multi-layered network environment. 
• Excellent customer service skills including reporting, organization, written and oral communication and task prioritization. 
• Must be highly motivated and a self-directed individual. 
• Participate in cross-functional teams and ability to work effectively in a geographically dispersed team. 
• Experience working under tight deadlines and high pressure environment. 
• Excellent troubleshooting and analytical skills. 
• Capable of quickly learning new technologies and procedures, as well as being willing to train others in procedures mastered as part of implementations. 
• SIP 
• Avaya Certified Implementation Specialist (ACIS) – Communication Manager 
• Avaya Certified Implementation Specialist (ACIS) – Contact Center Elite









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