Avaya Sys Engineer in St. Louis, MO at APEX Systems

Date Posted: 8/12/2018

Job Snapshot

Job Description

Job #:  859915



Apex Systems is looking for an Avaya Systems Administrator/Engineer for the St. Louis area.

All qualified candidates can email a Word resume to Kelly at

 

Description:

  • Provide operational and technical support to ensure the ongoing stability to the server environments. Contribute to the IT infrastructure design and leading in server implementations.
  • Contribute in the technical support of the server environment and the applications residing on these servers
  • Audit system resources and take action as deemed necessary by the Senior/Lead Systems Engineer’s
  • Prepare and document standard operating procedures and protocols
  • Responsible for schedule, test, and implement enhancements or new releases of the server Operating Systems
  • Work with senior/lead system engineers to understand and implement IT infrastructure designs and rollouts


Qualifications:

Bachelor's degree in Computer Science, MIS, related field or equivalent experience. 2+ years of related experience. Healthcare experience a plus. Avaya ACS or equivalent preferred. 

  • Experience troubleshooting and supporting vectoring and contact center issues.
  • Ability to work with senior team members and customers on problem diagnosis and solutions.
  • Understanding of contact center applications and products (ex. CMS, Avaya 1x, Call Recording Software, Workforce Management Software, Wallboards).
  • Experience in designing and implementing complex contact center solutions.
  • Experience documenting contact center end-to-end via Visio or similar tool.
  • Basic understanding of the OSI layer model including experience troubleshooting in TDM and SIP voice environments. 
  • Knowledge of hosted solutions. Knowlege of Uptivity, IEX, and Spectrum preferred.

 

 

 

 

 

 

 

 

EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or 844-463-6178.