Bilingual Customer Service Representative in Sandy, UT at APEX Systems

Date Posted: 2/28/2018

Job Snapshot

  • Employee Type:
  • Location:
    Sandy, UT
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Job #:  813625

Apex Systems is seeking Associate Survey Specialist(s) to support a Small Business Partner on a Federal program. Ideally, candidates will be fluent in English and one of the languages: Chinese (Mandarin), Chinese (Cantonese), Korean, and Vietnamese. The position is a short-term assignment set to end around July 2018.

If interested, please send contact information and resumes to

Position: Bilingual Customer Service Representative
Location: Sandy, Utah
Term: 5 Months
Rate: $14.64/hr + $4.27 (fringe) =$18.91/hr


  • Must be able to read and speak English clearly and professionally.
  •  Fluency in the following languages a plus: Chinese (Mandarin), Chinese (Cantonese), Korean, and Vietnamese.
  • Bilingual agents will receive a pay differential and will be required to pass a language skills assessment test.
  • Ability to effectively work within established contractual service levels required.
  • Must have demonstrated excellent interpersonal skills.
  • Proven ability to work as a team member is required.
  • Must be able to type at least 20 words per minute (WPM).


  • Follow defined program information, processes, and procedures.
  • Handle inbound and outbound contacts in a courteous, timely, and professional manner.
  • Adhere to approved scripts in conducting interviews and completing forms.
  • Use frequently asked questions (FAQs) and help text to look up and provide information to inquiries.
  •  Enter data into desktop application to accurately capture all responses.
  • Adhere to the Title 13 requirements for maintaining confidentiality of all Census data.
  • Follow defined guidelines as they apply to completing Census forms.
  • May be required to work some weekends. Overtime maybe required.
  •  Report problems that occur.
  • Adhere to designated work schedule.
  • Perform other related duties as assigned.
  • Part-time, weekend, and night shifts available.


  • High school diploma or GED required.
  • Minimum 6 months customer service required.

EEO Employer

Apex Systems LLC is an Equal Opportunity/Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178.