Bilingual Customer Support Representative in Draper, UT at APEX Systems

Date Posted: 2/15/2018

Job Snapshot

  • Employee Type:
  • Location:
    Draper, UT
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Job #:  822769


Apex is looking for a Bilingual Customer Support Representative for one of the largest clients!

Job Title: Bilingual Customer Support Representative- Italian and English

Location: Draper, UT

Contract Length: 6 months with possible extension up to 2 years or permanent conversion

Shift: Tuesday-Saturday, 4:00pm - 12:30am

This is a great position to get your foot in the door with a successful company and take the first step to a career!


  • Provides service in Italian and English. Verbal and written communications skills required for all languages.
  • Good computer skills to include data entry.
  • Must be able to respond in a timely manner and prioritize tasks based on urgency and impact to the business.
  • Must have 1-2 years customer service in a related field and computer experience.
  • Must have steady work history.


  • Knowledge of Oracle/CSI logging systems and other service delivery applications a plus.

Principle Duties and Responsibilities:

  • Assists with monitoring and balancing the workload of all assigned corrective maintenance Customer Engineers.
  • Manage communications and requests from field engineers through email and phone calls.
  • Track and respond to all incoming field requests for corrective maintenance services.
  • Identify and dispatch available resources based on needed expertise, customer dynamics and employee skill set to provide on-site customer support. This includes using the proper escalation path and notifying the proper Service manager and Director and other appropriate personnel.
  • Orders parts for the Customer Engineers to expedite call handling.
  • Maintain a basic understanding of account base information including internal contacts and basic requirements and procedures for major accounts.
  • Other responsibilities as assigned

To Apply: Email resume to Jordan Heaton at









EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or 844-463-6178.