This site uses cookies. To find out more, see our Cookies Policy

Billing Analyst I in Broomfield, CO at APEX Systems

Date Posted: 6/14/2019

Job Snapshot

  • Employee Type:
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Job #:  979737

Enjoy telecom? Like finance? Apex System's is hiring for a Business Analyst for a telecom client out in Broomfield, Colorado!


•If interested, please send most up-to-date resume in Word format to Alyssa at

Business Analyst
Broomfield, Colorado
Job Description:

  • Acts as the principal billing consultant for pooled customer base. Analyzes and resolves all 
  • billing related issues for pooled customers. Works cross functionally with sales and service delivery teams to correct invoices and improve the customer experience. 
  • Collaborates with the customer, sales, and other internal departments to resolve routine billing related issues, such as any billing inquiry & dispute issues within the customer's established service level agreements. Researches and resolves customer disputes relating to issues such as incorrect rates, service outages, disconnects, etc. Consults with managers or senior staff members on non-routine issues. Engages other teams as necessary in order to bring disputes to resolution by submitting rate information or order requests for billing correction within established parameters. Provides status updates to billing management for aging tickets and other reports as requested. 

Basic Qualifications Minimum skills required to perform in this role. 
  • High School Diploma/GED or 1 year of relevant job experience with similar essential duties 

Preferred Education, Skills and Experience 
  • Experience: 2 yrs 
  • Education Level: High School/GED 
  • Field Of Study: General
  • A combination of education and experience is acceptable: Yes 
  • Attention to detail with good organizational capabilities. 
  • Ability to prioritize with good time management skills. 
  • Good customer service skills 
  •  1-2 years experience in a telecommunications billing environment preferred. 
  • Excellent analytical, communication (verbal and written) and organizational skills.
  • Ability to prioritize issues in an timely, efficient manner and manage a cyclical workload.
  • Ability to understand and utilize multiple systems for billing and dispute management.
  • Must be proactive, detailed orientated, and work in a fast paced environment.
  • Good customer service focus and experience. 
  • Note: Position located in the Broomfield, Colorado 

 Top Skills:
  • Organization
  • Strong research skills
  • analytical skills
  • problem solving
  • Microsoft Excel and Outlook

EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178-6178.