Break/Fix Technician in Mesa, AZ at APEX Systems

Date Posted: 11/6/2018

Job Snapshot

Job Description

Job #:  911664


Apex Systems, the nation’s second largest IT staffing firm, has an immediate opportunity for a PC Technician to support one of our top clients in Mesa, AZ! Please find the details below.
 
If interested and you believe you are 80% qualified, please send your resume and best method of contact to Ronae at rredwine@apexsystems.com.

 

PC Technician Overview

Job Title: PC Service Technician

Shift: Monday – Friday;7am - 4pm

Industry: Aerospace

Pay: $17-19/hr

Start Date: ASAP

Contract Length: 1 year with the possibility to extend

 

Principal Duties and Responsibilities:

  • IT service delivery (IMAC, Break Fix, Desk side Support) according to Managed Client policy and Procedure Guide
  • Coordinates and Client End User on expectations and availability to conduct Managed Client Services
  • Performs trouble shooting, parts replacement, system upgrades and basic deployments & repair on Client Assets in campus/remote locations
  • Identifies potential issues that could adversely impact End User experience and follows through on action steps
  • Strives to meet all Client SLAs & Customer Satisfaction Goals
  • Escalate to Desktop Support Site Lead on issues that impact a Client End User and/or entire operation at a given site
  • When required-provides onsite shadowing to Program Field Service Team
  • Serves as an entry point to develop technical and customer skills to grow into broader and more challenging field services roles
  • Basic installation and maintenance to technical products
  • Follows predefines procedures and tasks in everyday activities
  • Work is regularly reviewed by a more senior level technical specialist

 

Required Skills and Competencies:

  • CompTIA A+ strongly preferred 
  • Minimum 1-3 year experience in servicing/deploy computer equipment
  • Must have a proven customer service background
  • Must have experience in a corporate environment
  • Individual will be knowledgeable of Windows operation system environment
  • Able to comprehend and follow verbal and written technical instructions and scripts
  • Physically able to lift and move Enterprise and Client technology hardware in our customer environments
  • Excellent verbal and written communication skills with emphasis in customer service, including experience handling difficult customer and conflict resolution

 
*Please not that as a contract employee of Apex Systems, you’d be eligible for health, dental, vision, and life insurance; direct deposit, weekly pay, and our referral program*
 
Is this opportunity not exactly what you are looking for? No problem! We have offices and opportunities across the country—visit our Talent Network to see what else is out there: https://itcareers.apexsystems.com/join

 

 

 

 

 

 

 

 

EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178