ITIL Sr Business Analyst in San Jose, CA at APEX Systems

Date Posted: 9/6/2018

Job Snapshot

Job Description

Job #:  874293

Position: Business Analyst

Location: Santa Clara, CA

Length: 18 Month


If interested, please contact Courtney Kim via email or phone. ( 408.490.2138)


This person will be working with the Bridges team to develop iterations for the following area: Incidents, Problem Management, Knowledge Management, Portal Design, Integrations and Change Management. This position will be helping with the deployment of service desk/Cherwell implementation.

1. Skills Requirement:

• Provide technical guidance and lead others;

• Promote and maintain a team environment;

• Test and validate business analysis findings and recommendations;

• Apply business analysis principles and practices;

• Utilize a variety of information technology platforms and operating systems;

• Design business processes;

• Document business processes and models;

• Analyze business requirements and identify possible solutions;

• Communicate effectively both verbally and in writing;

• Produce reports, documentation, research for the purpose of addressing customer needs;

• Engage with stakeholders and understand and respond to their needs in rapidly changing environments;

• Maintain effective customer relationships.

2. Experience Requirement:

Six (6) years of business system analysis experience, three (3) years of which is at the level comparable to the County’s Business System Analyst classification

* Ability to work effectively with business SMEs and technical leads to assist in the translation of County business requirements

* Intermediate knowledge of ITIL processes and ITSM systems/process implementations preferred.

3. Education Requirement:

Bachelor’s degree from an accredited college in Computer Science, Information Technology, Business, or related field

4. Responsibilities:

• Collaborates with other IT staff and/or vendors on business requirements and the implementation of new features;

• Coordinates and participates in application upgrades and changes;

• Documents functions and changes to new or modified functionality;

• Participates in change processes and prioritization; implements approved system enhancements, releases and optimizations;

• Participates in research to determine if solutions to business requirements currently exist within the organization and if not, whether new solutions are feasible;

• Provides information and support to Instructional Designers to facilitate end user training;

• Provides input to the development of formal business cases when new or enhanced business solutions are proposed;

• Provides updates on fixes to known issues and planned updates and upgrades;

• Troubleshoots application issues and system error and escalates to Tier 3 or vendor as required;

• Work with the business to develop detailed user acceptance test cases and flows; including devising test plans, creating test cases, establishing protocols and appropriate testing environments and coordinating testing;

• Keeps current on new features and functionality to create recommendations for process improvements, best practices and utilization of the systems;

• Conducts research to determine if solutions to business requirements currently exist within the organization and if not, whether new solutions are feasible;

• Considers the impact to current and future business environments and processes, assessing upstream & downstream effect of system and reporting changes;

• Coordinates and participates in the evaluation of new module releases;

• Interacts with others to identify, prioritize, and recommend alternate solutions and risk mitigation strategies;

• Leads complex assignments involving software development life cycle, project planning, upgrade, build, optimization, resource allocation and implementation

• Leads the evaluation of new software and upgrades for complex solutions.;

• Performs and/or coordinates complex assignments involving project planning, analysis, testing, monitoring, reporting, optimization and implementation;

• Serves as escalation for troubleshooting application issues and system errors, and escalates to vendor as required




EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178