Business Consultant in Scarborough at APEX Systems

Date Posted: 8/2/2018

Job Snapshot

Job Description

Job #:  872882

Job Overview

The Business Consultant is accountable for providing in-depth advice/consultation typically of an operational or tactical nature, to management and designated clients, within an area of specialization. The incumbent will assist in the resolution of routine and non-routine operational problems or issues by investigating, analyzing and providing an informed and independent opinion or recommendation on compliance issues, changes to policies, adequacy of operational controls, risk assessment, and control activities. Incumbent may modify very general procedures, processes and approaches to suit non-routine situations. May lead projects related to the development and implementation of new and revised policies, procedures and standards. Provide technical guidance and professional advice to more junior specialists.


What You’ll be Doing

•  Provide in-depth operational and tactical advice and guidance to management and stakeholders, within an area of specialization, in dealing with issues of a transactional nature:

•  Determine Stakeholders priorities and objectives through consultation.

•  Promote and market the concepts, products and services of the specialist area.

•  Convince production partners to consider and adopt new approaches, products or services.

•  Interpret, provide advice on, and promote compliance with policies, procedures, standards as well as external regulatory and legislative requirements, in routine and non-routine situations.

•  Provide technical support/information to stakeholders.

•  Evaluate the impact of introducing new methods or products into the client's operations. Identify and assess risks and opportunities for enhancing the performance of programs or policies, and make appropriate recommendations.

•  Provide advice to partners in formulating effective implementation approaches for the business area.

•  Champion values and provide support in a manner consistent with the highest quality standards and objectives. 

•  May act as a resource for the functional area or as an informal regional leader and liaise with line management, clients, and regularly with external contacts:

•  Act as a 'lead practitioner' in handling non-routine or extremely sensitive issues, problems or requests.

•  Provide 'informal' leadership, coaching, etc. on routine and non-routine issues for more junior consultants within the specialist area.

•  Perform administrative and coordinative duties of a managerial nature on behalf of the function, including assisting in the preparation of budgets and plans.

•  Coordinate the preparation, production and distribution of reports.

•  Identify opportunities for increasing the efficiency of own department's operations. 

•  Research and analyze specialized information and recommend solutions to issues and problems that arise during the ongoing operation of business:

•  Develop and recommend client specific solutions to routine and non-routine operational problems. 

•  Develop and maintain productive relationships with designated clients, peers and others:

•  Maintain regular contact to determine client needs and provide appropriate support.

•  Liaise with external service suppliers and regulators to resolve problems/inquiries. 

•  Act as a resource to other areas in reviewing the application of new or revised processes and procedures, and compliance with external regulations:

•  Lead projects of a moderate level of complexity to enhance and upgrade new and existing programs, products or services by researching relevant data and developing proposals and recommendations.

•  Participate in other's projects to represent the area of specialization and provide input into the development and implementation of policy and program initiatives. 

•  Maintain 'currency' in professional and specialized knowledge sufficient to provide value-added consulting to clients on an ongoing basis, including the maintenance of:

•  Relevant subject/functional area, industry and organizational knowledge (e.g. relevant practices, principles and technologies).

What We’re Looking For

•  Strong relationship building and influencing skills

  • Detail oriented process management professional, with the ability to turn high level business requirements into detailed procedures with documented controls to mitigate risks and a detailed process flows

•  Critical thinking and analytical think ability to take a long term view of changes that are going to be and the effects that will result

•  Strong organizational ability and the ability to work on several different projects or initiatives at the same time

•  Prior experience in process design and experience working with work packages and identifying impacts

•  University degree or post-secondary diploma in Business, Engineering or Finance or equivalent practical work experience

•  Prior experience in Retail or Wholesale Banking operations and Process Engineering training (e.g. Six Sigma or Lean manufacturing concept)

•  Knowledge of internal systems and applications specific to own unit (e.g. COINS, ECIF, )

•  Proficiency in Excel, Word, PowerPoint and Visio for documentation, modeling and analysis purposes

•  Proficient problem-solving, conceptualization, interpersonal, negotiation and mediation skills.

•  Ability to effectively manage multiple activities of varying complexity while under time constraints

•  Excellent presentation and communication skills, both written and verbal

•  Compliance with all regulatory training and ensure these programs and policies are applied consistently across the business. The incumbent is personally responsible for compliance with all such regulatory and governance programs

What You Should Know

•  Must be legally eligible to work in Canada at the location(s) specified above and, where applicable, must have a valid work permit or study permit that allows the candidate to fulfill the requirements of the role

•  This role is located in Scarborough and may require limited travel to the Toronto downtown core. 









EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or 844-463-6178.