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Business Systems Analyst in San Diego, CA at APEX Systems

Date Posted: 2/13/2019

Job Snapshot

Job Description

Job #:  921391

Senior Business Systems Analyst (Customer Support).

Apex Systems has an opening for a Senior Business Systems Analyst. Please send your qualified resume to nmurphy@apexsystems.com 

The BSA reports to the Director of Customer Support and Services and will require a background in delivering technology-enabled solutions in support of customer service and support projects. 

Responsibilities:

Responsible for requirements gathering, facilitation of business process discussions, solution design and documentation, application configuration, testing, and end-user support.

Provide direction and leadership in promoting and implementing best practice solutions for both business process and technology.

Provide customer support and service SMA for projects spanning multiple business units and technologies.

Contribute to and assist in managing the roadmap for customer support and service technology enhancements.

Qualifications and Experience:

Five years of BSA experience supporting customer support and service technology. (Case management and knowledge management, etc.).

Hands-on experience with ServiceNow configuration in IT Service Management (ITSM), IT Operations Management (ITOM) and Customer Service Management.

Hands-on experience with ServiceNow platform capabilities, including Service Portal, Service Catalog, Knowledge Base, Workflow, and Integration.

Education and Training:

Bachelor’s degree in Computer Science (CS), Computer Information Systems (CIS), Management Information Systems (MIS), or equivalent, required.

Master's degree in CS, CIS, MIS, or related disciplines, or MBA, is preferred.

 

 

 

 

 

 

 

 

EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178