Call Center Customer Service Inbound I/Outbound I in Burbank, CA at APEX Systems

Date Posted: 4/17/2018

Job Snapshot

  • Employee Type:
    Contractor
  • Location:
    Burbank, CA
  • Job Type:
    Other
  • Experience:
    Not Specified
  • Date Posted:
    4/17/2018

Job Description

Job #:  840418

Seeking Call Center Representatives!

A leading healthcare provider needs bilingual call center representatives in the Burbank, CA. If you match the job description below, please email your resume to Lisa Chong at lchong@apexsystems.com to apply!

 
Call Center Customer Service Inbound I/Outbound I

Required Skills and Description

  • Must have 12+ months experience in a call center
  • Must have worked in Call Center environment and be able to discuss key performance indicators, quality metrics, and volume of calls for previous positions.
  • Must be proficient with MS Word and Excel
  • Must be proficient with email
  • Places outbound calls (regarding account status, complaints, etc.) and handles incoming calls (inquiries, complaints, etc.) and directs calls for further problem resolution, if necessary.
  • Must be able to track call results and trend/tally on a daily basis for submission to the manager.
  • Position is FT, M-F, 9am-5:30pm

 

What are Experience Requirements?

  • Previous experience in a Call Center is required. (12+ months)
  • Experience in a healthcare related Call Center
  • Knowledge of Medi-Cal
  • Must have good communication skills, written and verbal
  • Bilingual Spanish preferred, English/Spanish

 

What is the purpose of the position and the major outcomes that are desired with successful fulfillment of the job?

  • Candidates will be screening prospective Medi-Cal members to determine if they meet criteria for enrollment with the company. In order to make a decision, prior company membership and family relationship will be evaluated.

What are the top 5 daily responsibilities?

  • Making outbound calls to Medi-Cal members, Tracking progress made on a daily basis, Documenting questions that cannot be answered so department staff can return the call, Relaying issues to management

What are the top 3 personality characteristics needed to succeed in this position?

  • Well spoken, endearing, helpful

 

 

EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystemsinc.com or 844-463-6178.