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Change Manager in Richmond, VA at APEX Systems

Date Posted: 2/11/2019

Job Snapshot

Job Description

Job #:  936791

Job Title: Service Desk Analyst

Duration: ASAP- End of year


Day to Day Responsibilities/typical day look like:

Resource will be receiving change requests from managers.  Must confirm that their change request meets all requirements before approving, and push back to request additional documentation as needed.  Will be responsible for reporting, facilitating meetings, running batch jobs.  Will be working within ServiceNow (can be trained) as well as utilizing MS Office (Excel, Word, PowerPoint, and Visio).


We require a Change Management Analyst to support a Service Desk/Change Management team.

The analyst will be required to:

•  Run a variety of daily and weekly reports utilizing ServiceNow

•  Monitor team's e-mail inbox, and respond as needed

•  Distribute e-mail templates requesting critical information

•  Ensure SOX compliance for change requests

•  Track updates utilizing Microsoft Office 2010 (specifically Excel)



•  Strong organizational skills

•  Experience with Office 2010

•  Experience with ServiceNow (preferred)









EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178