Collections Representative I in Austin, TX at APEX Systems

Date Posted: 3/6/2018

Job Snapshot

  • Employee Type:
  • Location:
    Austin, TX
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Job #:  826104

please send resumes to    Collections Representative  Contract  Austin TX  Rate $14/hour 

Job Responsibilities

* Contact customers via automated dialer system and/or email transmission in an efficient and effective manner in an effort to identify payment options on past due accounts to bring account in positive standing.
* Build and maintain solid relationships with our customers by phone or email.
* Construct individually tailored solutions for all facets of the customers repayment management through the use of education and debt repayment plans.
* Research and resolve inquiries verbally, in writing, and on-line.
* Responsible for ensuring eBay is in compliance with the Fair Debt Collection Practice Act and the Fair Credit Reporting Act as outlined.
* Assist with the creation and maintaining of a comprehensive Collection program including constantly enhancing processes and controls.
* Processing queue items in a timely manner.
* Maintain professional interaction with all  personnel and customers at all times.
* Assist management staff with implementation of procedures.
* Maintain and promote a positive attitude while meeting production and quality goals.
* Display initiative to take on additional responsibilities geared towards professional growth and development.
* Perform related duties as assigned.
* Remain flexible and adaptable to changes in processes and workload.
* Ability to make a discretionary decision based on research.
* Possess a disciplined approach to working in a highly targeted environment.

Job Requirements

* Minimum Three (3)+ years of collections and customer service experience
* Portfolio experience preferred - B2B
* Strong negotiation and problem solving skills
* Strong written and verbal communication skills Ability to communicate effectively via email transmission and phone by utilizing proper grammar and phrasing.
* Well-developed sense of urgency and follow through.
* Strong organizational skills while possessing a disciplined approach to working in a highly targeted environment.
* Ability to adapt to an ever-changing environment which requires flexibility, especially around processes.
* Ability to quickly and effectively learn and adapt to new software technologies.
* Proficient with external systems and software (Microsoft Office - Outlook, Word, Excel).
* Advanced skill in Microsoft Excel preferred
* Ability to develop and maintain professional working relationships
* Experience in an Internet company, financial institution or transaction processor preferred Education H.S. Diploma









EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or 844-463-6178.