Community Manager-Enforcement in Redmond, WA at APEX Systems

Date Posted: 7/11/2019

Job Snapshot

Job Description

Job #:  988018



Community Manager – Enforcement


Apex Systems is partnering with the developers of an award-winning video game franchise and is seeking an experienced Community Manager Enforcement specialist to help foster and maintain a safe and welcoming environment for our community. In this role, you will be responsible for monitoring and reviewing content and player behavior, working with a group of community enforcement volunteers, as well as creating and updating corresponding documentation as needed.

Responsibilities:

  • Foster an ‘E for Everyone’ community
    • Monitor, review and enforce community-generated content (including, but not limited to in-game photographs & videos, etc.)
    • Set and enforce guidelines for appropriate player behavior, both in game and in owned channels outside of the game (including livestreams, Social Media, Forums, etc.)
  • Work with volunteer community members for content moderation efficiency and effectiveness
  • Create and update documentation regarding enforcement processes and guidelines as necessary
  • Collaborate with internal teams on enforcement-related tools and processes


Key Competencies:

  • Passion for fostering a welcoming and safe community within and outside of the game
  • Awareness and understanding of gaming culture
  • Quickly review and assess whether content is appropriate
  • Independently prioritize tasks to meet goals
  • Work with community team and volunteers to create a consistent understanding of enforcement guidelines
  • Provide regular reporting on key enforcement related metrics to stakeholders
  • Write cohesive documentation for instructions and guidelines
  • Ability to work across internal teams and stakeholders as appropriate


Requirements:

  • Understanding of age-appropriate assessment criteria and guidelines
  • 4+ years of experience in moderation and enforcement within gaming communities
  • Ability to work independently in a multi-discipline environment
  • Excellent written and interpersonal communication skills

 
Interested candidates please email resumes to Sarah: sbolds@apexsystems.com
 
 
 
 
 
 
 
 
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178-6178.