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Computer Operator in Hauppauge, NY at APEX Systems

Date Posted: 1/24/2018

Job Snapshot

Job Description

Job #:  816192

Apex Systems combines with parent company On Assignment to make it the 2nd largest IT staffing agency in the country.

 

Apex has an opportunity for a NOC Technician for on Long Island. If interested in discussing the position further, please send an MS Word version of your resume to Megan Tracey, mtracey@apexsystems.com

 

Here are the details:

Position:NOC Operator I

Location: Hauppauge NY 

Rate: Negotiable 

Duration: 6+ Month W2 Rolling Contract 
 

Position Summary:

 

Under supervision of NOC Supervisors or NOC Managers, the NOC Operator I will perform basic support of network infrastructure. This individual will provide a fundamental level of technical experience and knowledge in network infrastructure and the interrelated disciplines allowing for efficient and effective troubleshooting and restoration of outage conditions. This individual will also work with neighboring NOC Tier Support teams to efficiently diagnose and resolve basic service impacting issues.

 

This individual will perform basic-level triage and troubleshooting and will provide technical guidance to Network Management operational departments with regard to iO, VoD, OOL, VoIP, Wi-Fi and other Cablevision product offerings.

 

The NOC Operator I will execute processes and procedures as outlined by NOC management and where fit, and will make suggestions as to updates to these procedures.

 

Reports to:

NOC Supervisor or NOC Manager

 

PRINCIPAL DUTIES AND RESPONSIBILITIES

  1. Perform basic network support including conducting daily administrative duties, supporting maintenances, perform monitoring of all network infrastructure.
  2. Generally, perform troubleshooting and initial triage of issues with the potential of impacting less than 10,000 subscribers at any given time.
  3. React quickly, efficiently and effectively to alarms received for supported infrastructure.
  4. Document system problems, escalate and take appropriate actions according to departmental procedures.
  5. Work closely with the Technical Support Group, NOC Level 3 Technical Team, NOC Technicians and responsible business departments (BISC, Digital Services, OSP, ISP, COMM Desk) during all outage conditions.  Identify problems with respect to Network Backbone, RF Plant and CMTS/Hardware, video infrastructure, provisioning, BISC Server and applications. Coordinate with the applicable departments to ensure that all possibilities/issues are communicated.  Perform necessary checks to validate resolutions.
  6. Participate in special projects and perform other duties as assigned.

 

KEY MEASURES OF SUCCESS

  1. Operating metric(s):

 

  1. Address network issues quickly, efficiently and effectively while working towards preventing recurrences.
  2. Self development in line with the demands of the department.
  3. Follow the process and contribution to process improvement

 

QUALIFICATIONS

  1. Key Experiences/Achievements
  1. Two year technical degree or 2-3years equivalent work experience required.
  2. Cable / MSO experience a plus.

 

  1. Management Skills
  1. Strong organizational skills.
  2. Ability to manage multiple concurrent activities.
  3. Excellent communications skills.
  4. Ability to interact with senior staff and with technical/engineering personnel.

 

  1. Technical/Functional Competencies
  1. Technical certifications (CompTIA, Cisco, Microsoft) a plus.
  2. Proficient with Microsoft Operating Systems and Microsoft Office applications.
  3. Basic level knowledge in broadband concepts.
  4. Knowledge of DOCSIS a plus.

Ability to work an extended and flexible work schedule

For this opportunity, you will also be eligible for benefits through Apex for the contract period, a W2 hourly rate, weekly pay, and direct deposit!

Apex Systems Inc. is an equal opportunity employer and encourages female and minority applicants to apply.