Contract Technical Representative in San Diego, CA at APEX Systems

Date Posted: 1/16/2020

Job Snapshot

Job Description

Job #:  1040214

Technical Representative
Apex Systems, the nation’s 2nd largest IT Staffing organization, has an immediate opportunity for a technical support professional to work for a government organization based out of San Diego, CA. The role offers long term potential with competitive compensation. The top areas of focus are providing advice and assistance to customers; troubleshooting complex problems; and providing support in a manner that minimizes interruptions in customers' ability to carry out critical business activities and mission objectives.
 
Client: Large Government Integrator
Location: San Diego, CA
Compensation: Negotiable and based on years of experience
Duration: Contract-to-hire
 
Requirements

  • Must be able to obtain/ maintain and active DoD secret
  • 1-2 years of technical support and customer service experience
  • Experience troubleshooting, using ticketing systems, and order tracking

 
Job Description
  • Gather, analyze, and evaluate user requirements
  • Process and submit orders via contract
  • Track orders, inventories and reconcile items on invoices and billing reports
  • Prepare and submit service orders via the contract to meet customer requirements and mission
  • Provide statements of work supporting services requested to the CTR on larger projects and where needed
  • Review Move Add Change (MAC) requests for accuracy prior to submission
  • Track orders throughout the process ensuring they are completed in a timely matter, make adjustments as necessary to meet requirements and keep customers aware of status
  • Perform verification of pre-invoice and billing reports to ensure accuracy.

 
Responsibilities
Ensure new services being ordered and those suspended are properly identified and charged. Regularly complete base wide inventory and perform asset tracking of all hardware and software ordered through the associated contracts. Functions commonly performed may include: diagnosing and resolving problems in response to customer reported incidents; researching, evaluating, and providing feedback on problematic trends and patterns in customer support requirements; providing customer training; and ensuring the rigorous application of information security/information assurance policies, principles, and practices in the delivery of customer support services. Address problems, troubleshoot, and provide maintenance and training in response to customer requirements or inquiries (e.g., tiered-level customer support).
 
 
 
 
 
 
 
 
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178.