CS - Customer Service Rep - Senior in West Valley City, UT at APEX Systems

Date Posted: 3/27/2018

Job Snapshot

Job Description

Job #:  826099

Large and Reputable Healthcare company is looking for 10 Call Center Representatives in West Valley City, UT.

position: Call Center Representative

Location: West Valley City, UT 

Interviews: March 5th & 6th 


Primary Responsibilities: 
- Taking inbound calls from consumers 
- Handling and researching issues over the phone 
- Utilizing the computer database to verify and document information 

Required Qualifications: 
1+ year of Customer Service experience analyzing and solving customer's problems, 1+ year of experience in an 
office setting environment using the telephone and computer as the primary instruments to perform job duties 
- An education level of at least a High School Diploma or GED 
- Available to work 40 hours per week anytime within the operating hours of the site 
- Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer 
system applications 

Soft Skills: 
- Ability to navigate a computer while on the phone 
- Ability to multi-task, this includes ability to understand multiple products and multiple levels of benefits within each 
product 
- Ability to remain focused and productive each day though tasks may be repetitive 

Physical Requirements and Work Environment: 
- Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, handling other 
objects, long periods working at a computer 
- Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor 
activity

 

 

 

 

 

 

 

 

 

 

EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystemsinc.com or 844-463-6178.