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Customer Care Coordinator in Dunwoody, GA at APEX Systems

Date Posted: 1/12/2019

Job Snapshot

  • Employee Type:
    Contractor
  • Location:
    Dunwoody, GA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    1/12/2019

Job Description

Job #:  922353

My client is looking for a bilingual (Spanish) Customer Care Coordinator to join their team on a long term contract basis with the potential to go permanent.  You will have 5 weeks paid training, and will make 15.82 per hour while on contract. Every month you are eligible for bonuses based on performance and you will have benefits and 401K through Apex Systems.  

 

JOB DESCRIPTION:
The position of Customer Care Coordinator entails being the primary customer support for our contact-center. Success in this position requires that the CCC is able to work independently with little to no supervision to provide immediate availability, be professional, provide documentation within our systems and be knowledgeable of  products and services. The CCC is empowered to make decisions that will eliminate impedance for our customers to buy cars. This empowerment requires the CCC to be confident in both the knowledge of the business as well as product offerings.


The position demands outstanding reliability and follow-through and requires excellent communication skills including telephone and active listening skills, efficient problem-solving and troubleshooting skills, the ability type and talk at the same time, delegate effectively, and excellent organizational skills. The ideal candidate will be a highly self- motivated individual who can work well with little to no supervision and is a reliable, knowledgeable, resourceful, flexible, service-oriented professional.


GENERAL RESPONSIBILITIES:

  • The CCC will partner with all parties informed of the status of open issues and will work closely with escalation partners to identify, document and monitor any and all exceptions to the standard processes to create a list of best practices.
  • Problem Resolution: A big part of maintaining the relationships with existing customers includes problem solving by the CCC, including consulting with dealers and educating them about  Digital / In-Lane and ancillary partners. Part of this process will include identifying, assessing and resolving these issues and determining who needs communication on these issues, including central functions such as IT or Product, or any such Partners.
  • Responsiveness: The CCC will provide responsive, timely telephone, chat and email support. The CCC shall personally act as the single, point-of-contact for their issues from identification through resolution as often as possible (i.e. take the call and handle internally vs. transfer or provide other contacts). In addition, the CCC will also oversee/monitor the resolution to all problems, regardless of delegation to other departments.


QUALIFICATIONS:

  • High School Diploma or GED required; College degree or equivalent experience preferred.
  • Minimum of 2 years of contact center experience
  • Travel – infrequent, but must have flexibility
  • Schedule – must have flexibility to work evenings, weekends, holidays as required
  • Multi-task and prioritize required. Ability to handle multiple projects/tasks at a time.
  • Understand foundational levels of computers and technology; internet, email
  • Excellent oral and written communications skills, particularly in a phone or email context,
  • Experience working in a contact center metrics driven environment
  • Strong communication skills and basic computer knowledge
  • Ability to operate under tight pressure
  •  Experience working in the automotive industry +

 

 

 

 

 

 

 

 

EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178