Customer Care Specialist- Rochester in Rochester, NY at APEX Systems

Date Posted: 6/23/2018

Job Snapshot

  • Employee Type:
    Contractor
  • Location:
    Rochester, NY
  • Job Type:
    Other
  • Experience:
    Not Specified
  • Date Posted:
    6/23/2018

Job Description

Job #:  852076

  Apex Systems is seeking qualified candidates for a Customer Care Specialist Opportunity in Rochester, NY!   If you are interested in this opportunity, please reach out to Scotti Dodson at sdodson@apexsystems.com

 

 

Job Title: Customer Care Specialist

Company: Apex Systems

Location: Rochester, NY

Duration: Contract to hire opportunity 

      Job Description: 

 

-Handles inbound calls in a call center environment on a variety of subjects.

-Resolves customer inquiries, billing issues, and product/service concerns.

 

-Explain and sell products and services to new and existing customers.

-Access and update customer accounts through computer based systems with the customer on the phone.

-Gains and maintains product/service knowledge, working knowledge of telephony technology and industry updates. 

-Good telephone communication skills and customer interface ability.

-Ability to manage multiple priorities in a fast paced environment, use proper discretion in evaluating/elevating customer issues, work as a team player, and defuse difficult situations.

-PC skills (Windows), 10-key and keyboarding skills.

-The ability to take initiative and accountability in obtaining general knowledge of billing systems and order entry.

  *MUST HAVE: Call center experience

 

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