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Customer Experience Associate in St. Louis, MO at APEX Systems

Date Posted: 1/12/2019

Job Snapshot

  • Employee Type:
    Contractor
  • Location:
    St. Louis, MO
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    1/12/2019

Job Description

Job #:  921077

Apex Systems is looking for a Customer Experience Associate for a company that sits in Chesterfield, MO. If you have previous call center or customer service experience this might a great role for you. Salesforce experience is a plus. 

 

Qualified candidates send your resume to drowe@apexsystems.com

 

Job Description

This role is a specialized form of customer service in which service and technical skills are used to focus on what is best for the customer. Customer Experience Associates serve as the face of the company and are responsible for solving customer issues, documenting each contact for the business and ensuring the customer remains loyal to our brand.

Job Responsibilities

  • Communicate effectively with customers via phone
  • Answer all contacts with a warm and courteous greeting to ensure customer service satisfaction
  • Clarify customer requirements; probe for and confirm understanding of requirements or problem and provide first contact resolutions
  • Confirm customer understanding of the solution and provide additional customer education as needed to prevent call backs on the same issue
  • De-escalate calls by utilizing active listening and positive positioning statements to ensure positive resolution for both the customer and the company
  • Provide superior technical support on all branded products and build successful long-term relationships with both internal and external customers
  • Save customers that are looking to end their relationship
  • Look for ways we can increase revenue on accounts by educating customers on new or existing products we offer

Basic Qualifications

  • Proficient in Word, Excel and Gmail
  • Exceptional customer service skills
  • Ability to learn fast in a non-traditional training environment
  • Organized with proficient attention to detail
  • Must possess a strong work ethic, with the ability to adapt to changes quickly and think conceptually
  • Ability to type well and at a fast pace
  • Flexibility on schedule

Preferred Qualifications

  • 1+ years of experience in a call center or support role
  • College degree
  • Sales or cross-selling experience
  • Salesforce knowledge
  • Retention experience

 

 

 

 

 

 

 

 

EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178