Customer-facing Program Manager in Remote, OR at APEX Systems

Date Posted: 10/19/2019

Job Snapshot

Job Description

Job #:  1009956


Customer-facing Program Manager
Location: Remote; occasional travel 
Long-term Contract; high probability of Contract to Hire
 

Only if below qualifications are met, send resumes to mramirez@apexsystems.com 
 

  • Must have 10+ years of experience managing large projects, customer accounts and service delivery; preferably in IT, large-scale deployments or field services
  • Ability to manage customer questions and escalations with patience and professionalism 
  • Ability to understand customer requirements and assist coordinating with cross-functional teams; ability to oversee multiple simultaneous workstreams 
  • Proven ability in developing and maintaining effective internal and external relationships
  • Ability to provide communication, status updates and track answers for senior-level executive customers 
  • Understanding of Service Level Agreements (SLA) and Key Performance Indicators (KPI)
  • Excellent interpersonal, oral and written communication skills
  • Proficient in Microsoft Office Suite and other and software
  • Project Management or PMI Certification preferred

 
 
 
 
 
 
 
 
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178-6178.

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